Associate Operations Manager

Job Description

Who we are:

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Designation: Associate Operations Manager

Role Objective: The role objective of an Outpatient Coding (ED profee & Facility, Multispecialty EM, Ancillary etc.) Associate Operations Manager is to oversee and ensure accurate coding of Outpatient Facility medical records, maintain compliance with coding guidelines and regulatory requirements, and provide guidance and support to the coding team to achieve operational efficiency and quality standards.

Essential Duties and Responsibilities:

As a Team Leader: Leading and managing the Surgery coding team, including allocating inventory, monitoring performance, and ensuring adherence to deadlines. Quality Assurance: Performing coding audits to ensure accuracy, compliance with coding standards (e.g., ICD-10-CM and CPT), and adherence to regulatory guidelines. Training and Mentorship: Providing training, guidance, and support to team members to enhance their skills and address coding-related queries. Compliance Oversight: Ensuring coding practices meet organizational policies, payer requirements, and federal regulations. Collaboration: Working with clinical staff, billing teams, and management to resolve discrepancies, clarify documentation, and optimize reimbursement processes. Reporting: Preparing and presenting reports on team performance, productivity, and quality metrics for leadership. Process Improvement: Identifying areas for process improvement and implementing strategies to enhance efficiency and accuracy in coding workflows.

Certification & Education: Any certification from AAPC or AHIMA and Any bachelor's degree in education

Skill Set:

- Candidate should be certified from AHIMA/AAPC (should be currently active).
- Candidate must have 1 year experience working in ED & Multispecialty EM
- 10+ years of Coding experience and 3-4 years of experience in Management role
- Excellent process knowledge and domain understanding relating to Outpatient Facility coding as per R1 standard.
- Ability to co-ordinate multiple projects and initiative simultaneously
- Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills
- Ability to manage day-to-day production related activities
- Ability to handle a team of 25+ coders.
- Good analytical and process improvement skills
- Ability to drive action plans and strategies.
- Adaptive and should have learning agility
- Flexible to work from office in Mid shift (1 PM to 10 PM) as required by the business.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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