Head of Revenue Operations

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We are on a mission to turn conversations into revenue—and as we scale, we're looking for a visionary Head of Revenue Operations to architect, optimize, and drive our global revenue engine.

You'll be Wati's first global RevOps leader. This is a pivotal role that sits at the intersection of strategy, systems, and GTM alignment. From forecasting and process design to tooling and performance insights, you will own the infrastructure that enables predictable and scalable revenue growth across Sales, Marketing, Partnerships, and Customer Success.

This role is ideal for a hands-on, systems-oriented leader who has built and led RevOps in high-growth B2B SaaS environments, especially those with global GTM teams and multi-channel distribution models (PLG, outbound, channel).

What You'll Do

Strategic Planning & Forecasting

• Own the global revenue operations strategy, working closely with C-suite and GTM leaders (Sales, CSM, Partnership).
• Develop and manage the global forecasting process, creating and maintaining dashboards and reports that provide actionable insights into GTM performance, pipeline health, and key revenue trends.

Process Design & Optimization

• Architect and continuously optimize the end-to-end revenue process, from lead-to-renewal. This includes refining lead scoring, handoffs, sales cycle stages (with a focus on the mid-market), and standardizing proposal and RFQ management to increase sales velocity
• Operationalize PLG and sales-assisted models together

Sales Compensation & Performance

• Design, model, and administer sales compensation plans in partnership with Finance and Sales leadership to drive performance.
• Lead strategic planning activities, including territory design, quota setting, and capacity planning.

Tech Stack & Data Management

• Own and scale the global RevOps tech stack (e.g., HubSpot, Chargebee, Intercom, Vitally).
• Ensuring high data integrity and leveraging automation to improve productivity.

Cross-Functional Alignment

• Act as a key cross-functional partner, aligning Sales, Marketing, Customer Success, and Partnership teams around a unified GTM motion.
  Drive RevOps enablement and global documentation to ensure operational excellence.

Requirements

• 6–10+ years of experience in Revenue Operations or Sales Strategy roles, with at least 3 years in a global leadership capacity.

• Deep familiarity with the SaaS GTM lifecycle: inbound, outbound, PLG, expansion, channel.

• Hands-on expertise in designing sales compensation plans, optimizing sales processes (especially in the mid-market), and building forecasting models from the ground up.
• Proven track record of implementing and scaling CRMs (HubSpot, Salesforce) and the broader RevOps tooling/automation stack.
• Strong quantitative and analytical skills, with a demonstrated ability to translate complex data into executive-level insights and strategic recommendations.
• Experience managing or mentoring RevOps or GTM Ops teams across regions.
• Excellent communication and stakeholder management skills

Bonus Points

• Experience supporting PLG + sales-assisted hybrid models.
• Understanding of WhatsApp, conversational commerce, or messaging platforms.
• Background in SaaS businesses operating across APAC, LATAM, and EMEA.
• Familiarity with product analytics platforms (Heap, Looker) and integration with GTM tools.

---