The Hindu Group

6 days ago

Chennai, India The Hindu Group Full time

Job Title: Senior Manager Operations. Job Location: Chennai. Role Objective: We are recruiting a Senior Manager Operations with 8-12 years of experience in Project Management and customer relationship management. STEP is a Chennai-based digital education startup and a division of The Hindu. Our mission is to solve one of the most challenging problems of our time: use technology to close Indias skills gap. Key Responsibilities - Accountable for Project management of all projects, with direct ownership of large-scale Govt projects. - Ensure that B2B (Corporate & Higher Ed) projects are delivered within the specified Scope, Time, Cost, and Quality. - Establish a good rapport with all clients/stakeholders. - Customer satisfaction and retention of existing B2B clients. - Accountable for the Project & Delivery Teams mentor & manage the team to achieve Project Milestones. - Process owner for all B2B Projects, process improvement, process documentation and responsible for ensuring Compliance. - To collaborate with internal stakeholders (Tech, Training, Content, Sales, and Finance teams) to ensure flawless project delivery and process compliance. - To ensure optimisation of revenue through increased efficiency and reduced costs. Desired Skills: - Experience in handling corporate clients in required. - Experience in Ed-Tech/ Higher Education domain is preferred. - Experience in Project Management, Customer Relationship Management. - Proficient in MS Office. (ref:iimjobs.com)

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