
Senior Operations Manager
3 weeks ago
Job Title: Senior Manager Operations.
Job Location: Chennai.
Role Objective:
We are recruiting a Senior Manager Operations with 8-12 years of experience in Project Management and customer relationship management.
STEP is a Chennai-based digital education startup and a division of The Hindu.
Our mission is to solve one of the most challenging problems of our time: use technology to close Indias skills gap.
Key Responsibilities
- Accountable for Project management of all projects, with direct ownership of large-scale Govt projects.
- Ensure that B2B (Corporate & Higher Ed) projects are delivered within the specified Scope, Time, Cost, and Quality.
- Establish a good rapport with all clients/stakeholders.
- Customer satisfaction and retention of existing B2B clients.
- Accountable for the Project & Delivery Teams mentor & manage the team to achieve Project Milestones.
- Process owner for all B2B Projects, process improvement, process documentation and responsible for ensuring Compliance.
- To collaborate with internal stakeholders (Tech, Training, Content, Sales, and Finance teams) to ensure flawless project delivery and process compliance.
- To ensure optimisation of revenue through increased efficiency and reduced costs.
Desired Skills:
- Experience in handling corporate clients in required.
- Experience in Ed-Tech/ Higher Education domain is preferred.
- Experience in Project Management, Customer Relationship Management.
- Proficient in MS Office.
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