▷ (Apply Now) Associate – Accommodation Services (US Healthcare Services)
1 week ago
Job Title: Associate – Accommodation Services (US Healthcare Services)
Location: Olympus, Thane, Mumbai
Shift: US Night Shift (24x5 Rotational Support)
Experience Required: 4–9 years
Industry: US Healthcare / Accommodation Services / Customer Support
Employment Type: Full-Time
Job Summary:
We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.
This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.
Key Responsibilities:
- Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
- Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
- Maintain a high level of accuracy and attention to detail when handling tickets and documentation
- Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
- Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
- Collaborate closely with team members to ensure consistency in service delivery and escalation management
- Maintain records and audit trails for compliance and reporting purposes
- Provide support across accommodation-related queries during US working hours (night shift IST)
Required Qualifications & Skills:
- 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
- Excellent verbal and written communication skills – English fluency at a native speaker level is essential
- Strong tracking and documentation capabilities; experience with ticketing systems is preferred
- Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
- Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
- A collaborative team player with the ability to work independently when needed
- Willingness and adaptability to work in US Night Shift (24x5 environment)
Preferred Skills (Good to Have)
- Prior experience with accommodation or workplace ergonomics processes
- Familiarity with back-office operations transitioning from a front-line customer support role
- Exposure to compliance and regulatory practices in a healthcare setting
Work Environment
- This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
- Candidates must demonstrate the ability to work with flexibility and commitment
Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
Warm Regards,
Suman Guha
HR Sourcer - Talent Aquisition
Tata Consultancy Services Limited
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