Associate – Accommodation Services
3 days ago
Location: Olympus, Thane, Mumbai
Shift: US Night Shift (24x5 Rotational Support)
Experience Required: 4–9 years
Industry: US Healthcare / Accommodation Services / Customer Support
Employment Type: Full-Time
Job Summary:
We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.
This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.
Key Responsibilities:
Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
Maintain a high level of accuracy and attention to detail when handling tickets and documentation
Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
Collaborate closely with team members to ensure consistency in service delivery and escalation management
Maintain records and audit trails for compliance and reporting purposes
Provide support across accommodation-related queries during US working hours (night shift IST)
Required Qualifications & Skills:
4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
Excellent verbal and written communication skills – English fluency at a native speaker level is essential
Strong tracking and documentation capabilities; experience with ticketing systems is preferred
Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
A collaborative team player with the ability to work independently when needed
Willingness and adaptability to work in US Night Shift (24x5 environment)
Preferred Skills (Good to Have)
Prior experience with accommodation or workplace ergonomics processes
Familiarity with back-office operations transitioning from a front-line customer support role
Exposure to compliance and regulatory practices in a healthcare setting
Work Environment
This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
Candidates must demonstrate the ability to work with flexibility and commitment
Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register
· Step 1: Visit Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
Warm Regards,
Suman Guha
HR Sourcer - Talent Aquisition
Tata Consultancy Services Limited
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