Associate – Accommodation Services

2 weeks ago

Mumbai, Maharashtra, India Tata Consultancy Services Full time

Job Title: Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

  • Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
  • Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
  • Maintain a high level of accuracy and attention to detail when handling tickets and documentation
  • Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
  • Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
  • Collaborate closely with team members to ensure consistency in service delivery and escalation management
  • Maintain records and audit trails for compliance and reporting purposes
  • Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

  • 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
  • Excellent verbal and written communication skills – English fluency at a native speaker level is essential
  • Strong tracking and documentation capabilities; experience with ticketing systems is preferred
  • Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
  • Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
  • A collaborative team player with the ability to work independently when needed
  • Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

  • Prior experience with accommodation or workplace ergonomics processes
  • Familiarity with back-office operations transitioning from a front-line customer support role
  • Exposure to compliance and regulatory practices in a healthcare setting

Work Environment

  • This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
  • Candidates must demonstrate the ability to work with flexibility and commitment

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit https://ibegin.tcs.com/iBegin/

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited

  • Associate – Accommodation Services

    4 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Job Title : Associate – Accommodation Services (US Healthcare Services) Location: Olympus, Thane, Mumbai Shift: US Night Shift (24x5 Rotational Support) Experience Required: 4–9 years Industry: US Healthcare / Accommodation Services / Customer Support Employment Type: Full-Time Job Summary: We are seeking dedicated and detail-oriented professionals...

  • 3 Days Left Associate – Accommodation Services

    3 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Job Title: Associate – Accommodation Services (US Healthcare Services)Location: Olympus, Thane, MumbaiShift: US Night Shift (24x5 Rotational Support)Experience Required: 4–9 yearsIndustry: US Healthcare / Accommodation Services / Customer SupportEmployment Type: Full-TimeJob Summary:We are seeking dedicated and detail-oriented professionals to join our...

  • Accommodation Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Accommodation Service RepresentativeWe are seeking highly skilled and detail-oriented professionals to manage employee accommodation service requests.This role demands excellent communication, strong client interaction experience, and a commitment to delivering superior customer service.Manage, track, and resolve employee accommodation service requests in...

  • Tcs Mumbai Hiring For Accommodation Services

    3 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role: Accommodation Services (US Healthcare Services)Experience: 6 to 8 yearsJob Location: MumbaiJD : Kindly refer to the end of the postInterested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID )Please mention #Accommodation Services (US Healthcare Services) _Mumbai in your EMAIL SUBJECT LINEMandatory...

  • Field Service Engineer_ Transformer and Digital Services

    1 day ago

    Mumbai, Maharashtra, India Hitachi Energy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionField Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs....

  • Associate - Securities Services Legal

    2 weeks ago

    Mumbai, Maharashtra, India JP Morgan Chase Full time

    Join a team that works closely with other lawyers and business partners located in Asia-Pacific (APAC) and Europe, Middle-East and Africa (EMEA). Job summary: As an Associate Securities Services Legal in our Legal team, you will be an integral part of the APAC, and EMEA Securities Services legal teams. You will advise and support the Securities Services...

  • Associate – Securities Services – Legal

    2 weeks ago

    Mumbai, Maharashtra, India JPMorgan Chase Full time

    Job Category Counsel Join a team that works closely with other lawyers and business partners located in Asia-Pacific APAC and Europe Middle-East and Africa EMEA Job summary As an Associate Securities Services Legal in our Legal team you will be an integral part of the APAC and EMEA Securities Services legal teams You will advise and support...

  • Trading Services Associate

    3 weeks ago

    Mumbai, Maharashtra, India JPMorgan Chase Full time

    Take a lead role in acquiring managing and retaining meaningful relationships that deliver outstanding experience to our customers Job Summary xef xbb xbfAs a Trading Services Associate you ll be responsible for understanding trading structures to accurately capture all transactions complete reconciliation checks and ensure controls are performed Job...

  • Field Service Engineer_ Transformer and Digital Services

    1 day ago

    Mumbai, Maharashtra, India Hitachi Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Location:Mumbai, Maharashtra, IndiaJob ID: R0105256Date Posted: Company Name:HITACHI ENERGY INDIA LIMITEDProfession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:NoJob Description:Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment...

  • Fund Services Associate

    3 weeks ago

    Mumbai, Maharashtra, India JP Morgan Chase Full time

    Join JPMorganChase as a Fund Services Associate I and become an integral part of our dynamic team. This role offers a unique opportunity to enhance your career by working closely with operations, financial controllers, and external partners. You'll be at the forefront of ensuring smooth fund servicing operations while contributing to process improvements....