Tcs Mumbai Hiring For Accommodation Services

4 days ago

Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role: Accommodation Services (US Healthcare Services)

Experience: 6 to 8 years

Job Location: Mumbai

JD : Kindly refer to the end of the post

Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID )

Please mention #Accommodation Services (US Healthcare Services) _Mumbai in your EMAIL SUBJECT LINE

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

  • Step 1: Visit
  • Step 2: Click to login
  • Step 3: Click New user (Register with us)
  • Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
  • Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.
  • Step 6: You will receive the EP number on your personal e-mail ID.

Eligibility:

  • Minimum 15 years of regular, full-time education
  • Should be flexible with night shifts & rotation shifts

Overview:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

  • Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
  • Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
  • Maintain a high level of accuracy and attention to detail when handling tickets and documentation
  • Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
  • Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
  • Collaborate closely with team members to ensure consistency in service delivery and escalation management
  • Maintain records and audit trails for compliance and reporting purposes
  • Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

  • 68 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
  • Excellent verbal and written communication skills English fluency at a native speaker level is essential
  • Strong tracking and documentation capabilities; experience with ticketing systems is preferred
  • Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
  • Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
  • A collaborative team player with the ability to work independently when needed
  • Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

  • Prior experience with accommodation or workplace ergonomics processes
  • Familiarity with back-office operations transitioning from a front-line customer support role
  • Exposure to compliance and regulatory practices in a healthcare setting

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