Tcs Mumbai is Hiring For International HR Service Specialist

7 days ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role: International Hr Services

Experience: 6 to 8 years

Job Location: Mumbai

JD : Kindly refer to the end of the post

Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID )

Please mention #International Hr Services_Mumbai in your EMAIL SUBJECT LINE

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

  • Step 1: Visit
  • Step 2: Click to login
  • Step 3: Click New user (Register with us)
  • Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
  • Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.
  • Step 6: You will receive the EP number on your personal e-mail ID.

Eligibility:

  • Minimum 15 years of regular, full-time education
  • Should be flexible with night shifts & rotation shifts

Overview:

We are seeking a highly motivated International HR Services Specialist to join our Global HR Operations team. This role is responsible for delivering seamless HR services across multiple international regions with a strong emphasis on employee experience, accuracy, and compliance. The incumbent will manage end-to-end HR administrative processes, ensure timely and error-free delivery, and act as a key liaison between employees, managers, and HR business partners. The ideal candidate will have a strong knowledge of Workday and ServiceNow, a proven track record in HR operations, and the ability to work in a fast-paced global environment while maintaining the highest standards of service excellence.

Key Responsibilities:

Employee Lifecycle Management

  • Administer and close probation processes for new hires, ensuring timely actions in Workday.
  • Assign missing pay-groups for employees in Workday, ensuring accurate payroll alignment.
  • Maintain and update employee contract notifications in Workday.
  • Extend fixed-term contracts in line with policy and compliance requirements.

Letters & Documentation

  • Generate, review, and deliver job change letters in Workday.
  • Proofread letters and run error reports to ensure accuracy before sending to employees.
  • Create and manage compensation change letters for employees.
  • Support generation of employee visa letters and reference letters upon request.

Compensation & Benefits Processing

  • Review and process shift allowance and on-call allowance requests in compliance with local policies.
  • Audit monthly data related to time off, including negative and positive leave balances.
  • Review employee time off requests and manage over-utilized time off processes.

Employee Support & Query Resolution

  • Act as the first point of contact for employees, triaging and resolving HR queries via ServiceNow.
  • Review and process short-term leave certification forms for specific geographies.
  • Ensure employee queries are resolved with a focus on employee experience and service excellence.

Quality, Compliance & Audits

  • Conduct regular audits of HR data in Workday to ensure compliance and accuracy.
  • Maintain a strong compliance mindset while handling employee records and sensitive information.
  • Provide timely reports and insights to HR leadership as needed.

Required Skills and Qualifications:

  • 6-8 years of HR Operations / Shared Services experience supporting international geographies.
  • Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management).
  • Hands-on experience in ServiceNow or similar ticketing tools.
  • Strong understanding of HR processes, compliance, and documentation standards.
  • Exceptional attention to detail, proofreading, and quality control skills.
  • Ability to manage high volumes of tasks while ensuring accuracy and timeliness.
  • Strong critical thinking, problem-solving, and decision-making skills.
  • Excellent written and spoken English communication skills; ability to manage diverse stakeholders.
  • Flexibility to work in a 24x7 support environment
  • Added advantage: Experience in running Python scripts to automate employee filings, audit processes, and letter generation.

Key Competencies

  • Employee Experience Mindset: Proactive, empathetic, and focused on delivering positive employee interactions.
  • Client Management: Ability to build strong working relationships with employees, managers, and HR stakeholders across regions.
  • Critical Thinking: Analytical and solution-oriented approach to managing complex HR queries and exceptions.
  • Process Excellence: Strong commitment to continuous improvement, compliance, and error-free delivery.


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