Associate – Accommodation Services

6 days ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time

Job Title : Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

  • Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
  • Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
  • Maintain a high level of accuracy and attention to detail when handling tickets and documentation
  • Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
  • Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
  • Collaborate closely with team members to ensure consistency in service delivery and escalation management
  • Maintain records and audit trails for compliance and reporting purposes
  • Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

  • 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
  • Excellent verbal and written communication skills – English fluency at a native speaker level is essential
  • Strong tracking and documentation capabilities; experience with ticketing systems is preferred
  • Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
  • Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
  • A collaborative team player with the ability to work independently when needed
  • Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

  • Prior experience with accommodation or workplace ergonomics processes
  • Familiarity with back-office operations transitioning from a front-line customer support role
  • Exposure to compliance and regulatory practices in a healthcare setting

Work Environment

  • This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
  • Candidates must demonstrate the ability to work with flexibility and commitment

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited



  • Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Job Title: Associate – Accommodation Services (US Healthcare Services)Location: Olympus, Thane, MumbaiShift: US Night Shift (24x5 Rotational Support)Experience Required: 4–9 yearsIndustry: US Healthcare / Accommodation Services / Customer SupportEmployment Type: Full-TimeJob Summary:We are seeking dedicated and detail-oriented professionals to join our...


  • Mumbai, Maharashtra, India beBeeAccommodation Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Accommodation Service AssociateWe are seeking dedicated and detail-oriented professionals to manage and resolve accommodation service requests for employees with disabilities. The primary responsibility will be to oversee employee accommodation service requests in compliance with ADA guidelines.Key Responsibilities:Manage, track, and resolve...


  • Mumbai, Maharashtra, India beBeeAccommodation Full time ₹ 18,00,000 - ₹ 25,00,000

    We are seeking dedicated and detail-oriented professionals to join our team in a dynamic, fast-paced environment.Job DescriptionThe primary responsibility of this role will be to manage and resolve employee accommodation service requests in compliance with ADA guidelines.Manage, track, and resolve employee accommodation service requests in compliance with...


  • Mumbai, Maharashtra, India beBeeStudentAcademicSupport Full time ₹ 36,00,000

    About the RoleWe are seeking a highly motivated and skilled Operations Associate to join our team. In this role, you will be responsible for providing exceptional customer service to students seeking accommodation.As an Operations Associate, you will play a critical role in leading conversion, customer interaction, market expertise, follow-up, collaboration,...


  • Mumbai, Maharashtra, India JPMorgan Chase Full time

    Job Category Fund Servicing Join JPMorganChase as a Fund Servicing Associate II and be at the forefront of enhancing our operational services in fund accounting and administration This role offers a unique opportunity for career growth and skill development as you collaborate with a dynamic team and contribute to impactful solutions Experience the...


  • Mumbai, Maharashtra, India JPMorgan Chase Full time

    Job Category Trading Services Step into a pivotal role where precision meets strategy As a Trading Services Associate you ll be at the heart of our trading operations ensuring seamless transaction management Elevate your career by contributing to innovative processes and strategic initiatives Job Summary As a Trading Services Associate...


  • Mumbai, Maharashtra, India JPMorgan Chase Full time

    Job Category Client Service Delivery You are a strategic thinker passionate about driving solutions You have found the right team As a Client Service Associate in our Commercial Card Cardholder Service team you will have the opportunity to make a real difference every day for our customers your community and yourself You will be actively...


  • Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Service Delivery AssociateService Delivery Associate Job DescriptionWe are seeking a skilled and results-driven individual to join our service delivery team. As a Service Delivery Associate, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to inquiries from global clients via phone,...


  • Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionPosition Title: Associate Service Manager - WBG/CIIBDepartment Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)Location MumbaiNumber of Positions 1Reporting Relationships DVPPosition Grade Senior Manager / AVPThe Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB)...


  • Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionPosition Title: Associate Service Manager - WBG/CIIBDepartment Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)Location MumbaiNumber of Positions 1Reporting Relationships DVPPosition Grade Senior Manager / AVPThe Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB)...