Associate – Accommodation Services

24 hours ago

Mumbai, India Tata Consultancy Services Full time

Job Title: Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time


Job Summary:


We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.


Key Responsibilities:


  • Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
  • Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
  • Maintain a high level of accuracy and attention to detail when handling tickets and documentation
  • Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
  • Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
  • Collaborate closely with team members to ensure consistency in service delivery and escalation management
  • Maintain records and audit trails for compliance and reporting purposes
  • Provide support across accommodation-related queries during US working hours (night shift IST)


Required Qualifications & Skills:


  • 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
  • Excellent verbal and written communication skills – English fluency at a native speaker level is essential
  • Strong tracking and documentation capabilities; experience with ticketing systems is preferred
  • Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
  • Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
  • A collaborative team player with the ability to work independently when needed
  • Willingness and adaptability to work in US Night Shift (24x5 environment)


Preferred Skills (Good to Have)


  • Prior experience with accommodation or workplace ergonomics processes
  • Familiarity with back-office operations transitioning from a front-line customer support role
  • Exposure to compliance and regulatory practices in a healthcare setting


Work Environment


  • This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
  • Candidates must demonstrate the ability to work with flexibility and commitment


Mandatory Requirements (How to generate your EP ID):


EP ID is mandatory for eligibility of the interview. Follow the below steps to register


· Step 1: Visit https://ibegin.tcs.com/iBegin/

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.


Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited

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