It Operation Manager

1 day ago


Pune Maharashtra, India Infosys Full time

Responsibilities Member of Computers and Communication Division Be the first point of contact of IT support and operations team for senior internal and external customers and other BEF members Handle escalation level incident and service requests monitor availability and continuity of IT services Coordinate with other teams like IT asset management team and audit teams and implement planned actions to increase customer satisfaction Shall work with internal as well as external customers to maintain IT services continuity with prescribed SLAs and standards Should be able to lead teams on Windows and networking front for customer accounts Good in attending internal external and customer audits Preferred Skills Technology- Universal Windows Platform- Universal Windows Platform Educational Requirements Bachelor of Engineering Service Line Computers Communications Division


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