Application Support

2 days ago

Mumbai, Maharashtra, India Menschen Consulting Pvt. Ltd. Full time
Job Description

Application Support (Production) Engineer Manager

Mumbai | Bachelors/Masters in Computer Science | 5+ years in production support

Seeking a skilled professional to manage Level 1 (L1) production support for a high-availability trading platform. This role demands strong technical expertise, incident management skills, and the ability to thrive in a 247 environment.

Key Responsibilities:

Monitor application health and respond to alerts/tickets within SLA

Perform root cause analysis and drive long-term system stability

Maintain SOPs, documentation, and knowledge bases

Collaborate with development teams to resolve recurring issues

Support UAT/SIT environments and assist in test cycles

Provide on-call support in rotational shifts

Communicate effectively with users and cross-functional teams

Use observability tools for proactive incident resolution

Required Skills & Expertise:

AWS infrastructure services

Linux/Unix systems and shell scripting

Ticketing tools: Zendesk, JIRA, ServiceNow

Programming exposure: .NET, Java, Python

Networking protocols: TCP/IP, DNS

Application performance monitoring tools (preferred)

Core Competencies:

Production Support & Incident Management

SLA Adherence & RCA

Application Monitoring & Observability

Documentation & Knowledge Management

UAT/SIT Support & Cross-team Collaboration

247 On-call Readiness

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