
Application Support
3 weeks ago
Application Support (Production) Engineer Manager
Mumbai | Bachelors/Masters in Computer Science | 5+ years in production support
Seeking a skilled professional to manage Level 1 (L1) production support for a high-availability trading platform. This role demands strong technical expertise, incident management skills, and the ability to thrive in a 247 environment.
Key Responsibilities:
Monitor application health and respond to alerts/tickets within SLA
Perform root cause analysis and drive long-term system stability
Maintain SOPs, documentation, and knowledge bases
Collaborate with development teams to resolve recurring issues
Support UAT/SIT environments and assist in test cycles
Provide on-call support in rotational shifts
Communicate effectively with users and cross-functional teams
Use observability tools for proactive incident resolution
Required Skills & Expertise:
AWS infrastructure services
Linux/Unix systems and shell scripting
Ticketing tools: Zendesk, JIRA, ServiceNow
Programming exposure: .NET, Java, Python
Networking protocols: TCP/IP, DNS
Application performance monitoring tools (preferred)
Core Competencies:
Production Support & Incident Management
SLA Adherence & RCA
Application Monitoring & Observability
Documentation & Knowledge Management
UAT/SIT Support & Cross-team Collaboration
247 On-call Readiness
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