Support Application Specialist

6 days ago

Mumbai, Maharashtra, India beBeeApplication Full time ₹ 10,00,000 - ₹ 15,00,000

As a skilled technical expert, you will be at the forefront of business operations, supporting key applications across various areas.

Key Responsibilities
  • Act as a first-point-of-contact within the Technical Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
  • Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
Requirements
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
  • Familiarity with ITSM tools such as ServiceDesk Plus, ServiceNow (SNOW), or Zendesk.

You will have a strong customer orientation, active listening skills, and the ability to respond effectively to queries and feedback. You will be self-motivated and flexible, with the ability to prioritize tasks, manage multiple responsibilities, and meet tight deadlines.

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