Enterprise Application Support Specialist

18 hours ago


Mumbai, Maharashtra, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Enterprise Application Support Specialist

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  • • Ensure seamless operation of enterprise-grade applications and related databases.

Key Responsibilities:

  • • Monitor systems, handle routine issues, job failures, perform first-level triage.
  • • Detailed troubleshooting, bug identification, environment support, workflow fixes.
  • • Deep-dive technical analysis, architecture-level guidance, complex integrations.
  • • Manage and support application deployments, version upgrades, and infrastructure components.
  • • Provide production support, resolve issues, and meet defined SLAs.
  • • Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
  • • Conduct workflow design and optimization using Appian BPM.
  • • Troubleshoot and support templates and integrations.
  • • Support integration components using APIGEE and Oracle Integration Cloud (OIC).
  • • Analyze data and provide a resolution to business query on data.
  • • Work closely with microservices architecture, understand DevOps pipelines.
  • • Maintain traceability and transparency through tools such as JIRA.
  • • Collaborate with application owners and IT teams to identify enhancements or fixes.
  • • Communicate with business users to understand issues and deliver support effectively.

Technical Expertise Required:

  • • Appian BPM: Design, development, and support.
  • • SQL Server database management and support.
  • • Core and Advanced Java.
  • • JIRA.
  • • Data Analysis.
  • • Experience in banking domain is an advantage.

Soft Skills:

  • • Strong problem-solving skills and analytical mindset.
  • • Excellent verbal and written communication.
  • • Ability to work under pressure and manage multiple tasks effectively.


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