Enterprise Application Support Specialist

23 hours ago

Mumbai, Maharashtra, India beBeeProblemSolver Full time ₹ 15,00,000 - ₹ 25,00,000

Are you a detail-driven problem solver looking for a challenging opportunity in application support?

\

This role involves providing technical assistance and resolving issues related to enterprise-grade systems, including IBM Sterling B2B integrations, UiPath RPA workflows, and cloud-native database platforms.

\Key Responsibilities\
  • \
  • Monitoring and managing support tickets via JIRA and email.\
  • Troubleshooting and resolving complex technical issues across multiple systems.\
  • Ensuring timely incident response and resolution in accordance with established SLAs.\
  • Performing regular health checks and performance monitoring of applications and databases.\
  • Assisting with deployment validations, patch installations, and performance tuning as needed.\
  • Proactively escalating critical issues per escalation protocols.\
  • Maintaining accurate and up-to-date incident logs.\
  • Creating and updating knowledge base articles, SOPs, and troubleshooting documentation.\
  • Contributing to knowledge transfer and onboarding of new team members.\
  • Ensuring all activities comply with organizational and customer security standards (HIPAA, GDPR, ISO 27001).\
  • Following access and onboarding policies based on client environment guidelines.\
  • Providing support coverage in rotational shifts, including off-hours and weekends as required.\
  • Working effectively during off-hours and in a rotational shift model.\
  • Communicating effectively with stakeholders to resolve technical issues.\
  • Staying up-to-date with the latest technologies and best practices in application support.\
  • Collaborating with global teams and enterprise clients to deliver exceptional support services.\
  • Identifying opportunities for process improvements and implementing changes to enhance efficiency and effectiveness.\
  • Continuously learning and upskilling to meet the evolving needs of the organization and its clients.\
  • Adhering to company policies and procedures while working independently with minimal supervision.\
  • Meeting defined deadlines and delivering high-quality results in a fast-paced environment.\
  • Developing and maintaining strong relationships with internal stakeholders and external clients.\
  • Participating in on-call rotations and being available to respond to urgent issues outside of regular working hours.
\Required Skills and Qualifications\
  • \
  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.\
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.\
  • Cloud & Databases:\
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.\
  • Exposure to MySQL and GCP BigQuery is a strong plus.\
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.\
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.\
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.\
  • 5–10 years of experience in production application support roles.\
  • Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.\
  • Familiarity with cloud-native monitoring and alerting tools is an advantage.
\Benefits\
  • \
  • Exposure to cutting-edge cloud and automation technologies.\
  • Opportunity to work with global teams and enterprise clients.\
  • Rotational flexibility and work-life balance initiatives.\
  • Supportive environment for continuous learning and upskilling.
\

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