Application Support Analyst

Position Purpose

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

The role is within Front to booking eTrading Application Production group responsible globally for technical support and project deliveries. The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the Electronic Trading applications. The role is centred on application production and requires a wide range of technical skills.

Systems are complex so as part of support activities the range of technical skills involved is wide. All team members are expected to quickly develop, or already have, a good understanding of eTrading systems. Each engineer in the team has applications and technologies allocated to them and they are expected to be, or quickly become experts in these areas. Areas include but not limited to: In-house pricing application for FX products, algorithmic trading components, STP, monitoring, alerting, connectivity, and server build. Out of hours, work is regularly required, particularly at weekends. The team also provides on-call support.

Responsibilities

Direct Responsibilities

Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.

Perform activities related to implementation and rollout for upgrades of existing services.

Pro-actively monitor, manage, and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)

Provide main coverage in the Follow the Sun support model: perform regular checks and handover to other support teams in Singapore and New York.

Pro-actively manage the capacity of production applications

Plan and implement application releases, load tests and configuration changes

Customize production tools (monitoring, batch scheduling, backups etc.)

Provide feedback and propose solutions to management on performance, capacity

Contributing Responsibilities

1. Platform Stability & Monitoring

Monitor and maintain the derivatives execution platform, ensuring high availability and performance.

Conduct incident management, problem resolution, and change management to minimize disruptions.

Proactively identify and resolve technical issues to ensure smooth business operations.

1. Technical Support & Collaboration

Serve as the main point of contact for the Development team, troubleshooting issues and coordinating fixes.

Work closely with business analysts, architects, and infrastructure teams to design, deploy, and enhance systems.

Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.

1. Documentation & Knowledge Sharing

Maintain and update technical documentation for processes, configurations, and troubleshooting guides.

Share best practices and knowledge with the global support team to improve efficiency.

Required Skills & Qualifications

Strong IT Background with expertise in Linux, Bash scripting, and database troubleshooting (SQL/Oracle).

Java troubleshooting and familiarity with Python scripting.

Experience with Jenkins/Ansible automation.

Familiarity with monitoring tools.

Knowledge of network protocols.

Desirable Skills:

Understanding of financial markets, derivatives trading, and FIX protocol.

Experience with Windows PowerShell, Fluentbit/Filebeat/Kibana, and Kafka.

Personal Attributes

Team player with strong analytical and problem-solving skills.

Self-motivated, detail-oriented, and organized with the ability to prioritize tasks effectively.

Excellent communication skills (written and verbal) to collaborate across teams.

Adaptable and quick learner, capable of mastering new systems and technologies.