Apply in 3 Minutes International Voice Process Jobs Opening in International MNC at Electronic City, BangaloreLess
9 hours ago
Should have good communication skills - English* Working Days : 5 days work from office* Cab Facility : Pick up and Drop facilities* Comfortable Working from office* Graduation is not a must* Should be willing to work in night shift* Best part - This is not a sales processThe ideal candidate must have excellent spoken English, a neutral or adaptable accent, and the ability to communicate effectively with global clients. The role demands patience, problem-solving skills, and a customer-first mindset.Key Responsibilities:1. Customer Interaction (Inbound or Outbound Calls): Handle international customer calls efficiently and professionally. Respond to inquiries, concerns, or complaints related to products, services, billing, or technical issues. Maintain a polite, friendly, and professional tone throughout the interaction. Follow call scripts or structured guidelines (as per process requirements), while also adapting to the customer’s needs. Record customer interactions and outcomes in the CRM system accurately. 2. Process Adherence and Quality Control: Follow process flowcharts, escalation matrices, and company protocols without deviation. Adhere to standard operating procedures (SOPs), compliance policies, and data protection guidelines. Meet call quality parameters and maintain high standards of customer satisfaction. Participate in regular coaching, quality audits, and feedback sessions to improve performance. 3. Problem Resolution and Technical Support: Analyze customer problems and offer appropriate solutions or troubleshooting steps. Guide customers through simple procedures such as software configuration, password resets, account setup, or product usage. Escalate unresolved issues to the technical support or back-end teams as per company protocol. 4. Sales and Upselling: Pitch products or services to international customers over the phone. Generate leads and convert them into sales using persuasive communication and objection handling. Upsell or cross-sell related services wherever possible to meet sales goals. Maintain a sales pipeline and follow up with potential leads. 5. Reporting and Feedback: Maintain daily logs of calls handled, issues resolved, and customer feedback. Report patterns or recurring issues to supervisors to help improve service delivery. Suggest improvements to scripts, process flow, or call handling techniques based on experience. More information about this International Voice Process JobPlease go through the below FAQs to get all answers related to the given International Voice Process jobWhat are the job requirements to apply for this International Voice Process job position? Ans: A candidate must have a minimum of fresher as an International Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This International Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the International Voice Process position? Ans: There are immediate 1 job openings for International Voice Process in our Organisation.
Diploma, BA, 12th Pass (HSE)
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