International BPO Voice Process Jobs Opening in Tri-Squad infotech at Electronic City, BangaloreLess

Key Responsibilities: Customer Interaction and Support: Handle inbound calls from international clients professionally and courteously. Make outbound calls for follow-ups, surveys, promotions, or resolving customer issues as required. Provide accurate information about products, services, or policies to customers. Resolve customer complaints efficiently while maintaining high levels of satisfaction. Demonstrate empathy, patience, and professionalism in all customer interactions. Communication and Language Skills: Maintain clear, polite, and culturally sensitive communication with international clients. Understand various accents, speech patterns, and communication styles to ensure effective interaction. Communicate technical or complex information in a simple and understandable manner. Process Adherence and Compliance: Follow predefined call scripts, workflows, and standard operating procedures (SOPs). Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for call handling. Ensure compliance with company policies, data privacy regulations, and international communication standards. Escalate unresolved or complex issues to supervisors or specialized teams appropriately. Technical and Product Knowledge: Gain in-depth knowledge of the company’s products, services, and systems. Stay updated on changes to processes, policies, and client-specific requirements. Use internal tools, CRM systems, and knowledge bases efficiently to provide solutions. Participate in ongoing training sessions to enhance technical expertise and communication skills. Quality Assurance and Performance Monitoring: Maintain high-quality standards in call handling, ensuring accuracy, professionalism, and customer satisfaction. Monitor individual performance metrics, including average handling time, first call resolution, and customer feedback scores. Participate in quality audits, feedback sessions, and coaching programs to improve performance. Team Collaboration and Coordination: Work closely with team members, team leaders, and other departments to achieve process objectives. Share insights, best practices, and customer feedback to improve overall service delivery. Attend team meetings, training sessions, and workshops to stay aligned with organizational goals and updates. Problem Solving and Decision Making: Identify recurring issues and suggest process improvements to supervisors or process managers. Handle challenging customer interactions calmly, applying problem-solving techniques. Implement proactive measures to prevent escalations and enhance customer experience. Documentation and Reporting: Maintain accurate records of calls, customer interactions, and follow-ups in the CRM or tracking system. Prepare reports on call volumes, issues resolved, and customer feedback as required. Ensure timely updates and proper documentation to support audits and performance analysis. Skills and Competencies: Excellent verbal and written English communication skills. Strong listening skills and the ability to understand diverse accents. Customer-focused mindset with empathy and patience. Ability to multitask and work in a fast-paced environment. Good problem-solving and decision-making skills. Proficiency in using computers, CRM systems, and call center software. Flexibility to work in different shifts, including night shifts, to cater to international clients. Team player with strong interpersonal and collaboration skills.More information about this International BPO Voice Process JobPlease go through the below FAQs to get all answers related to the given International BPO Voice Process jobWhat are the job requirements to apply for this International BPO Voice Process job position? Ans: A candidate must have a minimum of fresher as an International BPO Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This International BPO Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the International BPO Voice Process position? Ans: There are immediate 1 job openings for International BPO Voice Process in our Organisation. 10th Pass (SSC), 12th Pass (HSE)