Customer Service Associate

Greetings from IntouchCX We are currently Hiring for Customer Service Associate  - International Non Voice ProcessThe role of Customer Support Associate (CSA), will be responsible for:Answering player support queries via Email and Chat Troubleshooting game issues via Email and Chat Answering player queries about features and functionalities of the clients service offerings Answering questions regarding game issues and making recommendations Escalate product related issues to internal teams & close loop Going the extra mile to engage with players by solving their issues and ensuring satisfactionRequirements:-An obligation to deliver exceptional customer service Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Actively read the player, and show empathy and patience Ensure policies and procedures are followed on all emails and Discord tickets Critical Skills:-Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.  Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs Educational/Work Experience and RequirementsMust successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Position Details:Role sector: Consultant/Sr. Consultant - Customer SupportLocation: Electronic City, BangaloreShift Timings: Rotational ShiftsPerks: 2-way Cabs and FoodWhat to Expect:Grammar and Essay Assessment: A brief written test to gauge your language skills.HR Round: A one-on-one discussion with our HR team to assess your fit with our company culture. Operational Round: A discussion with our management team to provide insights into the role and company. Please note:This position involves rotational shifts.Interview Details:Date: Monday - FridayTime: 10:30amPlease bring:Your updated resume Aadhaar Card or PAN Card Direct walk-ins are welcomeIndustry Type: IT Services & Consulting Department: Other Employment Type: Full Time, PermanentJob Types: Full-time, FresherPay: ₹19,400.00 - ₹32,400.00 per monthBenefits:Food provided, Health insurance, Provident Fund Schedule:Night shift Rotational shift US shift Supplemental Pay:  Performance bonus  Work Location: In personMore information about this Customer Service Associate - International Non Voice Process JobPlease go through the below FAQs to get all answers related to the given Customer Service Associate - International Non Voice Process jobWhat are the job requirements to apply for this Customer Service Associate - International Non Voice Process job position? Ans: A candidate must have a minimum of fresher as an Customer Service Associate - International Non Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Service Associate - International Non Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Service Associate - International Non Voice Process position? Ans: There are immediate 1 job openings for Customer Service Associate - International Non Voice Process in our Organisation.

Diploma, 12th Pass (HSE)

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