Associate - Customer Success - TravelTech (1-5 yrs) (15h Left)
2 days ago
Job Description
At Scalent, we are hiring for a Customer Success Associate with one of our clients based out of Bangalore which is a travel-tech startup simplifying vacations end-to-end - from flights and stays to visas, itineraries, and experiences - all powered by AI and curated for each traveler. We believe travel should be effortless, personalised, and genuinely enjoyable. Come help us make that a reality.
Key Responsibilities :
Customer Journey Management :
- Oversee and enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints.
- Develop and implement strategies to improve customer satisfaction, loyalty, and advocacy.
- Build lasting relationships that lead to repeat bookings and word-of-mouth referrals.
Process Improvement :
- Analyze customer feedback and data to identify areas for improvement.
- Collaborate with cross-functional teams to implement solutions that enhance the customer experience.
Performance Metrics :
Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
Use insights from these metrics to drive continuous improvement initiatives.
Stakeholder Collaboration :
- Work closely with product, marketing, and operations teams to align customer experience strategies with business objectives.
- Serve as the voice of the customer in internal discussions, ensuring customer needs are prioritized.
Requirements :
- Bachelor's degree in Business, Marketing, or a related field.
- 1-5 years of experience in customer experience or customer service management, preferably in the travel or hospitality industry.
- Proven track record of leading teams and improving customer satisfaction metrics.
- Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent communication and interpersonal skills.
What We Offer :
Opportunity to be part of an early-stage startup shaping the future of travel in India.
Work with experienced entrepreneurs with a proven track record of success.
Direct impact on company growth with a clear path to leadership opportunities.
Competitive compensation and a dynamic, collaborative team environment.
-
Associate - Customer Success (1-5 yrs)
2 days ago
Bangalore, India Scalent Solutions Full timeJob Description At Scalent, we are hiring for a Customer Success Associate with one of our clients based out of Bangalore which is a travel-tech startup simplifying vacations end-to-end - from flights and stays to visas, itineraries, and experiences - all powered by AI and curated for each traveler. We believe travel should be effortless, personalised, and...
-
Customer Success Associate
2 days ago
bangalore, India Celoxis Full timeAre you a problem solver with a passion for helping customers succeed? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate, you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.What Your Week...
-
Associate - Customer Success (US)
3 days ago
Bangalore, India UrbanPiper Full timeAssociate - Customer Success (US) Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat,...
-
Customer Success Associate
2 days ago
Bangalore, India Zarthi Full timeAbout Zarthi: The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth. We currently offer two core solutions: Zarthi for Services: This solution operates on a pay-as-you-use model , delivering defined...
-
Bangalore, India BlackHardStone Full timeJob Title: Customer Support Associate (English + Bengali) - Healthcare Process Company: Tech Mahindra Ltd. Location: Electronic City Phase II, Bangalore Employment Type: Permanent | Work Mode: Work from Office Shift: Rotational (24/7 for Males, Day Shift for Females between 6 AM - 8 PM) Working Days: 6 days/week with 1 rotational off Job Overview: We...
-
Associate - Customer Success (US)
2 days ago
bangalore, India UrbanPiper Full timeAssociate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...
-
Karnataka/Bangalore, India Crossbeats Full timeWe are a fast-growing Direct-to-Consumer (D2C) brand selling innovative consumer electronics across Amazon, Flipkart, and other marketplaces in India. We pride ourselves on delivering exceptional customer experiences and are looking for a Customer Support Manager (E-Commerce) to lead our support team and handle marketplace escalations efficiently. Job Role...
-
Customer Success Manager
3 days ago
Bangalore, India Superset Full timeAssociate Customer Success Manager at Superset Who are we? Sup erset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers. We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in...
-
Senior Associate/Associate
2 days ago
Bangalore, India The OmniJobs Full timeJob Title: Business Development Associate/Sr.BDA Domain: EdTech Sales Location: Bengaluru, Karnataka - Onsite Salary: - 7LPA - 8.4LPA : BDA - 9LPA - 10 LPA: Sr. BDA - Note : For SR BDA atleast 2 years of work exp in Sales is required out of which 1 year should be particularly in Edtech Role Overview: We are looking for a dynamic Business Development...
-
Customer Success Professional
2 weeks ago
Mumbai, Maharashtra - Bangalore, Karnataka, India beBeeNegotiation Full time ₹ 35,00,000 - ₹ 50,00,000Customer Success AssociateWe are seeking a highly skilled and motivated Customer Success Associate to join our team. As a key member of our customer-facing organization, you will be responsible for ensuring that our customers achieve their desired outcomes from our products and services.Key Responsibilities:Proactively engage with customers to understand...
