▷ [Urgent Search] Associate - Customer Success - Traveltech (1-5 Yrs) Bangalore (after-sales/customer Service)
2 weeks ago
At Scalent we are hiring for a Customer Success Associate with one of our clients based out of Bangalore which is a travel-tech startup simplifying vacations end-to-end - from flights and stays to visas itineraries and experiences - all powered by AI and curated for each traveler We believe travel should be effortless personalised and genuinely enjoyable Come help us make that a reality Key Responsibilities Customer Journey Management - Oversee and enhance the end-to-end customer experience ensuring seamless interactions across all touchpoints - Develop and implement strategies to improve customer satisfaction loyalty and advocacy - Build lasting relationships that lead to repeat bookings and word-of-mouth referrals Process Improvement - Analyze customer feedback and data to identify areas for improvement - Collaborate with cross-functional teams to implement solutions that enhance the customer experience Performance Metrics Monitor key performance indicators KPIs such as Net Promoter Score NPS Customer Satisfaction Score CSAT and Customer Effort Score CES Use insights from these metrics to drive continuous improvement initiatives Stakeholder Collaboration - Work closely with product marketing and operations teams to align customer experience strategies with business objectives - Serve as the voice of the customer in internal discussions ensuring customer needs are prioritized Requirements - Bachelor s degree in Business Marketing or a related field - 1-5 years of experience in customer experience or customer service management preferably in the travel or hospitality industry - Proven track record of leading teams and improving customer satisfaction metrics - Strong analytical skills with the ability to interpret data and make informed decisions Excellent communication and interpersonal skills What We Offer Opportunity to be part of an early-stage startup shaping the future of travel in India Work with experienced entrepreneurs with a proven track record of success Direct impact on company growth with a clear path to leadership opportunities Competitive compensation and a dynamic collaborative team environment ref updazz com
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Bangalore, India Scalent Solutions Full timeJob Description At Scalent, we are hiring for a Customer Success Associate with one of our clients based out of Bangalore which is a travel-tech startup simplifying vacations end-to-end - from flights and stays to visas, itineraries, and experiences - all powered by AI and curated for each traveler. We believe travel should be effortless, personalised, and...
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Bangalore, Karnataka, India Catalyst Cx Full timeAbout Our Client Our client is a leading provider of sales distribution and service for Uninterruptible Power Supplies UPS and batteries They are a well-established company with a strong market presence and a commitment to providing high-quality products and exceptional customer service Job Summary We are seeking a highly motivated and results-oriented...
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Associate - Customer Success (1-5 yrs)
3 weeks ago
Bangalore, India Scalent Solutions Full timeJob Description At Scalent, we are hiring for a Customer Success Associate with one of our clients based out of Bangalore which is a travel-tech startup simplifying vacations end-to-end - from flights and stays to visas, itineraries, and experiences - all powered by AI and curated for each traveler. We believe travel should be effortless, personalised, and...
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Customer Service Executive
7 days ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
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Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
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Bangalore, Karnataka, India BlackHardStone Full timeJob Title Customer Support Associate English Bengali - Healthcare Process- Company Tech Mahindra Ltd - Location Electronic City Phase II Bangalore- Employment Type Permanent Work Mode Work from Office- Shift Rotational 24 7 for Males Day Shift for Females between 6 AM - 8 PM - Working Days 6 days week with 1 rotational offJob Overview We are...
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Team Lead
2 weeks ago
Bangalore, Karnataka, India Qrata Consulting Full timeWe are searching for a Customer Success Specialist to join the team and help us create a fun kids brand Role Overview Responsibilities 1 Customer Handling Respond to customer queries complaints and concerns across multiple communication channels email phone chat with empathy and professionalism 2 Market Research Insights Leverage direct...
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Bangalore, Karnataka, India Racrosoft Technologies Full timeJob Details Job Title Customer Success Support Specialist - EdTechLocation Hybrid 3 days from office Work Schedule Shift Timings 2 PM - 11 PM or 6 PM - 3 AM One-way cab provided 5 days working 2 consecutive offsAdditional Shift Allowance - 750 dayAbout the RoleWe are looking for a Customer Success Support Specialist with strong experience in...
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[Urgent Search] Nobroker
3 weeks ago
Bangalore, Karnataka, India NobrokerHood Full timeJob Title Customer Support ExecutiveLocation BangaloreJob Type Full-TimeExperience 1 YearJob Summary We are looking for a proactive and customer-focused Customer Support Executive to join our team The ideal candidate will be responsible for handling customer queries resolving complaints and ensuring an excellent customer experience This role requires...
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Associate (Sales & Customer Success)
2 days ago
Bengaluru, Karnataka, India Splore Full time**What is Splore?** Founded and funded by Temasek and Menyala, **Splore** is an early-stage venture focused on reimagining search and discovery for the new generation. - Our mission is to be the knowledge and discovery engine for this generation, pioneering a new way of discovering and engaging with information in a world that is increasingly digital and...
