Team Lead

2 weeks ago

Bangalore Karnataka, India Qrata Consulting Full time

We are searching for a Customer Success Specialist to join the team and help us create a fun kids brand Role Overview Responsibilities 1 Customer Handling Respond to customer queries complaints and concerns across multiple communication channels email phone chat with empathy and professionalism 2 Market Research Insights Leverage direct customer interactions to identify trends understand customer needs and gather insights that contribute to product development marketing strategies 3 Revenue Generation Proactively identify opportunities for bulk orders or upselling to larger groups such as birthday party return favours etc 4 NPS Improvement Work on initiatives aimed at improving Net Promoter Score NPS ensuring that customer feedback is used to continuously enhance the customer experience 5 Creating Wow Experiences Based on customer interactions focus on creating permanent wow experiences Qualifications Skills Required 1 Must have 5 to 10 years of experience in customer support or a related field 2 Proven experience in team management with a successful track record of delivering exceptional customer service 3 Strong analytical skills to collect analyze and act on customer feedback effectively 4 Excellent communication and interpersonal skills to collaborate with product and marketing teams 5 Should have worked in new-age customer facing companies D2C Fintech Gaming Quick Commerce Mobility ref updazz com

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