Team Lead

Job Description: Inside Sales Team Lead – B2C Location: Bengaluru, Hyderabad Company: Infinity Learn (Ed-Tech) About Infinity Learn: Infinity Learn is a fast-growing Ed-Tech company committed to transforming the learning experience. We offer innovative learning solutions that empower students to excel academically. By integrating advanced technology with engaging educational content, we aim to inspire and support learners in achieving their goals. Website Link - Position Overview: We are looking for an enthusiastic and experienced Inside Sales Team Lead to join our dynamic team. As an Inside Sales Team Lead, you will be responsible for leading a team of inside sales professionals, driving sales targets, managing customer engagement, and ensuring smooth sales processes. Your goal will be to lead by example and ensure your team consistently meets or exceeds sales objectives while delivering exceptional customer experiences. Key Responsibilities: Team Leadership & Development: Lead, manage, and mentor a team of inside sales representatives. Set clear sales targets and KPIs for the team, monitor progress, and ensure consistent performance. Provide ongoing coaching, training, and support to enhance individual and team sales skills. Foster a positive and collaborative team culture focused on results and continuous improvement. Sales Strategy & Execution: Develop and execute inside sales strategies to drive revenue and customer acquisition for Infinity Learn’s educational offerings. Generate leads, qualify prospects, and convert opportunities into sales via inbound/outbound calls, emails, and virtual meetings. Ensure that the sales team is equipped with the tools, resources, and training necessary to meet targets. Lead Management & Conversion: Oversee the pipeline management process, ensuring timely follow-ups and conversions of leads to customers. Ensure effective lead nurturing strategies are in place, from initial inquiry to closing the sale. Monitor and optimize the sales funnel to increase conversion rates. Customer Relationship Management: Build strong relationships with prospective and existing customers, ensuring high levels of satisfaction and trust. Handle customer queries, resolve issues promptly, and ensure a seamless sales experience. Promote Infinity Learn’s value proposition and tailor offerings to meet customer needs. Performance Analysis & Reporting: Track and analyze sales performance data and team metrics to ensure targets are met. Provide regular reports to senior management, including sales forecasts, progress updates, and challenges. Use data insights to continuously improve sales processes and strategies. Collaboration & Coordination: Collaborate with the marketing team to align sales campaigns and generate qualified leads. Coordinate with customer success and support teams to ensure smooth onboarding and customer satisfaction post-sale. Work closely with product teams to ensure accurate product knowledge and effective communication of features and benefits. Skills & Qualifications: Bachelor’s degree. 3-5 years of experience in inside sales, preferably in the Ed-Tech industry. At least 1-2 years of experience in leading and managing an inside sales team. Should have a team handling exp o f 15+ agents. Strong understanding of CRM software and sales automation tools. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport with prospects. Proven track record of achieving or exceeding sales targets. Ability to analyse sales metrics, identify trends, and implement strategies for improvement. Strong problem-solving skills and a customer-first mindset. Knowledge of the Ed-Tech industry is a plus. Languages Preferred – English, Hindi, Telegu, Kannada Why Join Infinity Learn: Be part of a fast-paced and innovative Ed-Tech company. Opportunity to work with a motivated and passionate team. Competitive salary with performance-based incentives. Continuous learning and professional growth opportunities. Collaborative work environment that values ideas and creativity.