International Voice Process Executive Jobs Opening in Archelos Intense Technologies at Bommanahalli, BangaloreLess

Working Mode: Night ShiftWorking Days: 5 Days workingLocation: BommanahalliPosition Overview An International Voice Process Executive is a customer service or support professional who interacts with customers, clients, or partners based in foreign countries via telephone, chat, or video calls. This role primarily involves handling inbound and outbound voice communications, addressing queries, resolving issues, providing product or service information, and ensuring a superior customer experience aligned with international standards. Executives working in this process often deal with customers from English-speaking countries like the USA, UK, Canada, Australia, and others. The job requires excellent communication skills, cultural sensitivity, and the ability to adapt to varied customer expectations.Key Responsibilities1. Customer Support and Service Handle incoming calls from international customers professionally and courteously. Understand and respond to customer inquiries about products, services, orders, billing, technical support, or complaints. Provide timely and accurate information to ensure complete customer satisfaction. Resolve customer issues by troubleshooting, escalating to appropriate departments, or providing solutions directly. 2. Outbound Customer Interaction Make outbound calls to follow up on pending queries, conduct surveys, or inform customers about new offers and services. Upsell or cross-sell products and services where appropriate, based on customer needs. Maintain a proactive approach to customer engagement, ensuring customer retention and loyalty. 3. Communication and Documentation Maintain clear and accurate records of customer interactions, transactions, complaints, and feedback in CRM systems. Prepare detailed reports of daily activities, call outcomes, and customer feedback. Communicate effectively with internal teams to relay customer concerns or requests. 4. Compliance and Quality Assurance Adhere strictly to company policies, international compliance standards, and regulatory guidelines. Follow data privacy and confidentiality protocols at all times. Meet or exceed quality benchmarks set by supervisors or clients. Participate in quality audits and training programs to continuously improve service standards. 5. Adaptability and Cultural Sensitivity Understand cultural nuances and communication styles of customers from different countries. Adjust tone, language, and approach to suit international clients’ expectations. Stay updated on product changes, market trends, and customer preferences in different regions. 6. Team Collaboration and Development Collaborate with team members, trainers, and managers to achieve department goals. Share insights from customer interactions to help improve products, services, and processes. Participate actively in training sessions to enhance communication skills, product knowledge, and problem-solving abilities.More information about this International Voice Process Executive JobPlease go through the below FAQs to get all answers related to the given International Voice Process Executive jobWhat are the job requirements to apply for this International Voice Process Executive job position? Ans: A candidate must have a minimum of fresher as an International Voice Process Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This International Voice Process Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the International Voice Process Executive position? Ans: There are immediate 1 job openings for International Voice Process Executive in our Organisation.

12th Pass (HSE)