AGM-Retention & Revenue Enhancement Lead

2 weeks ago

Pune, Maharashtra, India Vodafoneidea Full time
Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Retention & Revenue Enhancement Lead

Job Level/ Designation

M2, Assistant General Manager

Function / Department

Customer Service

Location

Pune

Job Purpose

Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners.

Key Result Areas/Accountabilities

- Effective deployment of human resources approved for each process on campaigns.
- Effective deployment of Dialer strategy to ensure optimal business outcomes.
- Ensure excellent customer experience at the OBCC centers.
- Provide necessary insights and corrective actions to enhance campaign effectiveness.
- Work with key stakeholders including partners, corporate verticals, and cluster teams.
- Monitor capacity planning and execution at the site along with spends. Deliver Business KPIs including: retention targets, revenue enhancement, plan upgrades, etc

Core Competencies, Knowledge, Experience

- Good understanding of post-paid & prepaid processes.
- Understanding of OBCC operations and partner management.
- Ability to deliver through interpersonal skills and people management. Strong execution and communication skills.
- Sales experience is an added advantage.

Must have technical / professional qualifications

- Graduate/Post Graduate/MBA with 7-10 years of experience in various customer service roles, preferably front-end facing roles.
- Knowledge of various systems, processes, and reporting tools. Good analytical abilities.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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