Associate Technical Support Engineer

2 weeks ago

Pune, Maharashtra, India IDeaS Revenue Solutions Full time

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.

Now we just need you

In this position you will be responsible for resolving basic client business, decision and technical issues directly with the client via client portal support cases, the real-time chat function and verbal communication. You will contribute to the quality of the system forecasts and decisions, thereby to client retention.
The Sr. Associate Revenue Optimization Data Analyst will work directly on issues raised by the client providing solutions to business, decision and technical queries.

What you'll be doing...

Involves working in the night shift (at least 80%) to support the clients during their business hours (afternoon US time)

• Gain a basic understanding of IDeaS products and processes in relation to the hospitality business

• Resolve basic Technical, Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring

• Ensure client questions either raised as client portal issues or via chat in the client community are resolved accurately within pre-defined resolution timeframes and details entered in community

• Effectively communicate with clients on business, decision and technical issues via client portal support cases, real-time chat function or verbal communication directly with Client and Client's Franchised Properties as required

• Interact with and support the internal clients like Enterprise Client Relationship Manager, Enterprise Project Managers, Quality Assurance, Research and other teams

• Ensure timely identification of issues and appropriate escalations to the senior ROA member

• Assist in special departmental projects

• Acquire technical skills to qualify for Revenue Optimization Data Analyst certifications

• Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients

What you'll bring to us…

Acquire thorough integration and system knowledge for IDeaS clients. Have a good understanding of the client business practices which impact the performance of the RMS

• Optimize the turnaround time for technical, installation and monitoring issues

• Contribute to special projects involving installation, configuration and technical issue resolution while working on forecast and decision related concerns

• Provide feedback and input to the IDeaS departments responsible for improving self-service tools with the objective of reducing total case numbers

• Update the IDeaS internal knowledge base with the objective of reducing escalated case numbers

• Provide service level reporting as required by Team and Program Leaders

• Maintain an in-depth knowledge of the IDeaS System and its business applications (including an understanding of business issues solved) Bachelor's Degree or diploma in Hotel Management or an analytically rigorous field

• At least 6 months to 1-year experience in supporting enterprise clients via the real-time chat specifically during the US business hours

• Organizational, planning, analytical and problem-solving skills

• Good communication skills - both written and verbal

• Readiness to work in shifts in a 24*7 environment, predominantly the night shift based on the client's requirement and time zone

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

  • Associate Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Rocket Software Full time

    Job Description Summary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...

  • Associate Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India SAS Full time

    Associate Technical Support Engineer Job Locations IN-Pune Requisition ID 20062391 Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global...

  • Associate Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Braves Technologies Full time

    Our Company:Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.For more information, you can visit >Our...

  • Associate Engineer – Technical Publications

    1 week ago

    Pune, Maharashtra, India Vertiv Full time

    for Associate Engineer - Technical Publications Vertiv Global Engineering Centre Pune is looking for a Asso Engineer - Technical Publication He she will be responsible to research write and edit customer-facing documentation such as user manuals online help systems and quick installation guides but not limited to this for Vertiv s Multiple product...

  • Desktop Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Prabha Tek Vision - IT Support and Service Providers Full time

    Company Description Prabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age. Role...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India VE3 Full time

    Job Description Job Title:Technical Support EngineersAbout Company: VE3 is a global technology company committed to delivering innovative digital solutions that help organizations unlock their full potential. We assist organizations in optimising operations, enhancing customer experiences, unlocking data-driven insights, and fostering agile strategies....

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India VE3 Full time

    Job Title:Technical Support EngineersAbout Company: VE3 is a global technology company committed to delivering innovative digital solutions that help organizations unlock their full potential. We assist organizations in optimising operations, enhancing customer experiences, unlocking data-driven insights, and fostering agile strategies. Our focus on...

  • Desktop Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Prabha Tek Vision - IT Support and Service Providers Full time

    Company Description Prabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age. Role...

  • Technical Support Associate

    7 days ago

    Pune, Maharashtra, India Prometheus Consulting Services. Full time

    About the RolePrometheus Consulting Services is seeking a skilled Technical Support Associate to join our team. As a key member of our supplier engagement team, you will be responsible for providing exceptional support to our suppliers through various communication channels.Key ResponsibilitiesCommunicate with suppliers via emails, chats, and conference...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Knorex Full time

    About KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPO (Unify to Simplify -...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India OptimHire Full time

    Technical Support Engineer is expected to provide advanced technical support on Data based Software Product to a global client base and partners.This role requires deep technical expertise, strong problem-solving skills, and the ability to effectively communicate complex technical information. The primary responsibility is to troubleshoot and resolve...

  • Associate Engineer – Technical Publications

    2 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Job Description for Associate Engineer – T echnical Publications Job Description:  Vertiv Global Engineering Centre, Pune is looking for a Asso. Engineer – Technical Publication.  He/she will be responsible to research, write and edit customer-facing documentation such as user manuals, online help systems and quick installation guides (but not...

  • Senior Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Avalara Full time

    What You ll Do You will be reporting to the Manager Tech Support and working from the Pune office The Senior Technical Support Engineer serves as a Subject Matter Expert SME for AvaTax ECM and related Connector products providing top-tier technical expertise and analysis to support Avalaras customers You will mentor and advise across the support...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Cequence Security Full time

    About Cequence Security: Cequence Security, the pioneer of Unified API Protection, provides the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks. Cequence Security protects more than 2 billion user accounts across our Fortune 500...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Cequence Security Full time

    About Cequence Security:Cequence Security, the pioneer of Unified API Protection, provides the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks. Cequence Security protects more than 2 billion user accounts across our Fortune 500...

  • Engineer – Technical Support Repair Engineering

    2 weeks ago

    Pune, Maharashtra, India Siemens Energy Full time

    Engineer – Technical Support Repair Engineering About the Role Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional Snapshot of your day. Repair...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Druva Full time

    About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Braves Technologies Full time

    Our Company:Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.For more information, you can visit >Our...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Snaphunt Full time

    The OfferJoin a well known brand within IT ServicesExcellent career development opportunitiesThe Job You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue relating to...

  • Technical Support Engineer

    3 weeks ago

    Pune, Maharashtra, India Kran Consulting Pvt. Ltd Full time

    We are looking for a skilledSupport Engineerto provide technical assistance and support for web applications implemented forOdisha Governamnet . The ideal candidate will be responsible for troubleshooting issues, ensuring smooth system operations, and collaborating with development teams to resolve application-related concerns.Location: Bhubaneswar, Odisha...