Technical Support Engineer
3 weeks ago
About Knorex
Established in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPO (Unify to Simplify - Knorex XPO - The Ultimate Universal Marketing Platform to Power Business Growth | ) supplies the technology platform to deliver the right marketing message to the right audience at the right moment and right place, underpinned by a multi-layered data-driven approach. Knorex XPO shields its customers from dealing with the complexity and fuss while delivering immersive, dynamic and personalized marketing experiences that connect with their users. Knorex also provides managed services to complement its offering.
Job brief
As a SaaS company that is undergoing hyper-scale growth, Knorex is seeking to hire qualified Technical Support Engineer to provide enterprise-level assistance to our Knorex XPO 's customers.
In this role, you will work with internal Customer Success team and Product Engineering team on the identification and resolution of technical issues, provide timely and accurate technical guidances and support for customers throughout their journey of using Knorex XPO, our cloud-based Universal Marketing platform.
You will be a member of a growing team of support engineers whose mission is to improve our support capabilities, capacity and provide world-class service to our customers. You will provide 1st-level and 2nd-level support on Knorex XPO platform and its components, as well as on its integration with other 3rd party systems.
As part of our continuous effort in delivering world-class support and experience for our clients 24/7 all over the world, you are also expected to participate in night shifts (on permanent or roster basis).
Key Responsibilities
You will research, diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner. You will be responsible for working with different systems, softwares, cloud technologies and follow SLA / SOP to resolve or escalate unresolved issues to appropriate internal teams.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues Collaborate with our Product Engineering Teams to implement hot fixes and new features Follow SLA / SOP for proper escalation of unresolved issues to the appropriate internal teams Coordinating with Product Engineering, and Customer Success on outstanding tickets to ensure rapid resolution Provide prompt and accurate response to customers / customer success team Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Participate in night shifts (permanent or roster basis) to support clients across the globe. This position reports to Technical Support Manager or equivalence.Requirements
At least 2-3 years of work experience as Software Engineer or Technical Support Engineer (Backend) Backend must have: Java, SpringBoot, MySQL Backend desirable: Hibernate, NodeJS, MongoDB Ability to do full-stack is an added advantage. Good troubleshooting, debugging, problem solving skills Excellent command of written and communication in English Ability to absorb complex technical concepts and communicate them to a non-technical audience Resourceful, creative, and analytical in understanding customers' needs to deliver them satisfying solutions Possess good work ethic, attitude with good follow-through Possess at least a Diploma in any field, preferably Computer Science or IT related. Preferred Experience/Qualifications: Customer Service Experience Experience within a SaaS, B2B product environment Competency in a technical skillset, such as programming, database systems, web troubleshooting. Prior knowledge / experience of digital advertising technologies and platforms is a strong plus.Benefits
Ample opportunities to grow. You get to propose your own ideas and see it through Work with passionate, talented and driven colleagues who get things done Opportunity to work cross-country and with variety of projects of different nature Challenging and exciting problems that await you to solve Competitive night shift allowance Comprehensive Health Insurance Coverage W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing-
Desktop Support Engineer
3 weeks ago
Pune, Maharashtra, India Prabha Tek Vision - IT Support and Service Providers Full timeCompany Description Prabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age. Role...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India VE3 Full timeJob Description Job Title:Technical Support EngineersAbout Company: VE3 is a global technology company committed to delivering innovative digital solutions that help organizations unlock their full potential. We assist organizations in optimising operations, enhancing customer experiences, unlocking data-driven insights, and fostering agile strategies....
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India VE3 Full timeJob Title:Technical Support EngineersAbout Company: VE3 is a global technology company committed to delivering innovative digital solutions that help organizations unlock their full potential. We assist organizations in optimising operations, enhancing customer experiences, unlocking data-driven insights, and fostering agile strategies. Our focus on...
-
Desktop Support Engineer
2 weeks ago
Pune, Maharashtra, India Prabha Tek Vision - IT Support and Service Providers Full timeCompany Description Prabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age. Role...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India OptimHire Full timeTechnical Support Engineer is expected to provide advanced technical support on Data based Software Product to a global client base and partners.This role requires deep technical expertise, strong problem-solving skills, and the ability to effectively communicate complex technical information. The primary responsibility is to troubleshoot and resolve...
-
Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Cequence Security Full timeAbout Cequence Security: Cequence Security, the pioneer of Unified API Protection, provides the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks. Cequence Security protects more than 2 billion user accounts across our Fortune 500...
-
Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Cequence Security Full timeAbout Cequence Security:Cequence Security, the pioneer of Unified API Protection, provides the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks. Cequence Security protects more than 2 billion user accounts across our Fortune 500...
-
Technical Support Engineer
2 days ago
Pune, Maharashtra, India Cequence Security Full timeAbout Cequence Security:Cequence Security, the pioneer of Unified API Protection, provides the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks. Cequence Security protects more than 2 billion user accounts across our Fortune 500...
-
Technical Support Engineer
1 day ago
Pune, Maharashtra, India Cequence Security Full timeAbout Cequence Security:Cequence Security, the pioneer of Unified API Protection, provides the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks. Cequence Security protects more than 2 billion user accounts across our Fortune 500...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Druva Full timeAbout Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Braves Technologies Full timeOur Company:Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.For more information, you can visit >Our...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Snaphunt Full timeThe OfferJoin a well known brand within IT ServicesExcellent career development opportunitiesThe Job You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue relating to...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Kran Consulting Pvt. Ltd Full timeWe are looking for a skilledSupport Engineerto provide technical assistance and support for web applications implemented forOdisha Governamnet . The ideal candidate will be responsible for troubleshooting issues, ensuring smooth system operations, and collaborating with development teams to resolve application-related concerns.Location: Bhubaneswar, Odisha...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Braves Technologies Full timeOur Company:Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicatedoffshore software development teams in India. For the past 15+ years, Braves has been building SoftwareEngineering, Game Development, and Customer Success teams for clients across the US and Australia.For more information, you can visit >Our...
-
Advanced Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Cornerstone onDemand Full time**GCS - Advance ProductSupport Engineer (L2)**The Advance ProductSupport Engineer is part of the Global Customer Support Team. Advanced Product SupportEngineer serve as product and technical expert providing advanced technicalsupport across Cornerstone OnDemand's suite of enterprise applications. TheAdvanced Technical Support Engineer conducts thorough...
-
Helpdesk Engineer
4 weeks ago
Pune, Maharashtra, India Hawaii Tech Support Full timeCompany Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii's economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.Position Summary: We are looking for a proactive Helpdesk Engineer to deliver...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India NICE Full timeAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about? The Technical Support Engineer role...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Workday Full timeJob DescriptionYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of...
-
Helpdesk Engineer
2 weeks ago
Pune, Maharashtra, India Hawaii Tech Support Full timeCompany Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii's economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.Position Summary: We are looking for a proactive Helpdesk Engineer to deliver...
-
Technical Support and Services Engineer
1 day ago
Pune, Maharashtra, India Crestron Electronics Full timeAbout the Role:We are seeking a skilled Technical Support and Services Engineer to join our team. In this role, you will provide exceptional customer support and technical services to ensure seamless interactions with our clients.Key Responsibilities:Provide remote, telephone, or email support as needed to resolve customer issues.Travel to client locations...
