Technical Support Engineer

3 weeks ago


Pune, Maharashtra, India Kran Consulting Pvt. Ltd Full time
We are looking for a skilled

Support Engineer

to provide technical assistance and support for web applications implemented for

Odisha Governamnet . The ideal candidate will be responsible for troubleshooting issues, ensuring smooth system operations, and collaborating with development teams to resolve application-related concerns.

Location: Bhubaneswar, Odisha (Must be willing to be stationed at Government office and interact with government officials)
Experience: 3-5 years
Vacancies: 6

Duties and Responsibilities
Develop well-designed, testable code for software applications.
Document and maintain software functionality to ensure clarity and ease of understanding
Troubleshoot, debug, and upgrade existing systems to enhance performance and reliability.
Deploy programs and evaluate user feedback to iterate and improve software solutions
Ensure compliance with project plans and industry/quality standards to meet organizational
objectives.
Keep software updated with the latest features to maintain competitiveness and relevance.
Provide software application support under the supervision of the Senior Team to resolve
user issues and queries.
Analyze software application functionality and suggest improvements to enhance efficiency
and user experience.
Identify the root causes of application errors and escalate serious concerns to the Senior
Engineer for resolution.
Provide front-end support to clients and colleagues in other departments to address their
needs and concerns effectively.

(In addition to the outlined roles and responsibilities, you may be assigned any other duties by the Management from time to time based on evolving project needs or business needs).

Education & Qualification

·

Bachelor's degree or equivalent in Computer Science or related field
·

Familiarity with programming languages like Java, C++, or other relevant languages, and relevant tool suites is plus.
·

Knowledge of version control systems such as Git, subversion, etc., for efficient code management is plus.
·

Good understanding of relational databases, SQL, Postgresql.
·

Proficiency in the software development lifecycle to contribute effectively to all stages of the development process.
·

Strong written and verbal communication skills to convey technical concepts clearly and effectively.
·

Excellent problem-solving skills to identify and resolve issues efficiently.
·

Good interpersonal and customer care skills to interact with users and stakeholders effectively.
·

Hands-on experience with Windows/Linux/Mac OS environments to operate and troubleshoot software across platforms.
·

Ability to diagnose and troubleshoot basic technical issues to ensure smooth operation of software applications.
·

Familiarity with Spring Boot, Thymeleaf/React Js/Angular, JQuery/Javascript, JPA , Mysql, Postgresql is plus.

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