Technical Support and Services Engineer
4 days ago
About the Role:
We are seeking a skilled Technical Support and Services Engineer to join our team. In this role, you will provide exceptional customer support and technical services to ensure seamless interactions with our clients.
Key Responsibilities:
- Provide remote, telephone, or email support as needed to resolve customer issues.
- Travel to client locations to resolve complex technical issues, adhering to our organization's policies.
- Document commissioning procedures thoroughly and offer post-visit support as required.
- Maintain in-depth knowledge of Crestron product lines and undergo necessary training during the initial period.
- Collaborate with the sales team to address customer needs, coordinate support and service cases, and conduct Proof of Concept (POC) demonstrations when necessary.
- Analyze customer problems, including identifying system impact, hardware/firmware/software configurations, deployment environments, and log files.
- Create RMAs as needed for customer sites and contribute to the development of training materials, knowledge base articles, and supportive documentation.
- Assist customers through customized implementation processes, provide expert advice on camera and video technology, and configure Crestron Flex systems.
Requirements:
- Bachelor's degree in Computer Engineering or Electronics and Electrical Communication, or an equivalent Diploma from an authorized university.
- Minimum 4 years of experience in audio and video systems, with expertise in Crestron programming and technical support.
- Knowledge of Microsoft product lines, various programming software, and valid certifications such as CCNA/CCNP and Microsoft Product Certifications.
- Superior verbal and written communication skills, excellent teaching abilities, and the capacity to comprehend and evaluate customer problems using deductive reasoning.
- Able to work effectively in a team environment, understand individual limits, and assess situations to determine the appropriate skill set application.
About Us:
Creston Electronics is the world's leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. We create automation solutions that transform lives, making daily tasks easier and improving efficiency and productivity. As a pioneer in cutting-edge technology, we strive to be at the forefront of innovation, offering faster, better solutions that address the needs of customers worldwide.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings, including some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn, and many others.
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