▷ Urgent Cec Officer
2 days ago
Job Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
-
Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
-
[Urgent Search] Cec Officer
2 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBLDegree Level Bachelor s Degree CEC Officer - Inbound - Retail LiabilitiesDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to...
-
Cec Non 811 Vkyc-officer-customer Experience
4 days ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
-
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is...
-
Team Member-training-cec-ho
1 week ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...
-
Cec Officer
2 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests...
-
Cec Officer
2 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree The CEC Officer plays a crucial role in managing customer relationships and ensuring their satisfaction This position demands strong organizational and communication skills to handle the high volume of incoming customer queries related to consumer durables Join us to make a difference in the lives of...
-
CEC-Relationship Manager-VRM-BRANCH BANKING-VRM
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards,...
-
Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department) Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager / Deputy Manager Job Role - To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the...
-
(21/09/2025) Sky Service Distribution
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - Retail Liabilities Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's...
