Sky Branch

3 days ago

Thane India Kotak Mahindra Bank Limited Full time

Job Description

Job Role: Team Leader

. Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.

. Collaborating with fulfilment teams to ensure best in class conversion ratios.

. Ensure availability of trained manpower to maintain production at 100% capacity.

. Meet cost to income ratios as determined by Score card.

. Adherence to Standards of Performance.

. Meeting Customer Satisfaction index as measured through NPS surveys.

Job Requirements:

. Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.

. People management skill essential.

. Experience in working in a tele-sales or relationship management in BFSI preferred.

. Certified in AMFI/IRDA.

. Good listening skills and strong communication abilities.

. Team Player.

Job Role: VRM Officer

. To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets.

. This skill will also do sales with assigned customer based mapped to them.

. Measure of outcomes - NPS, Service Level, Service Quality and Sales.

. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

. Complete the logs specified by the process (End-of-day target).

. Adherence to Information Security norms & quality process norms.

. To be aware of and comply with any updates about the process.

. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

. Should be a least graduate.

. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.

. Should not have employment gap for more than a month.

. Should have at least completed a year in current org.

. Better soft skills - conversational skills and English versant scores 7+.

. Flexible to work on rotational week offs.

  • Sky Phygital

    3 days ago

    Hyderabad, India Kotak Mahindra Bank Limited Full time

    Job Description Sky Phygital - Relationship Manager Job Role: 1. Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 brancheswith approx. 1000 to 1500 customers will be mapped ) 2. Cross sell ofAsset( HL, LAP, CL,PL, GL, WC, CV )Liability( CA, SA TD) andThird...

  • SKY-Phygital RM-Branch Banking-RO-CE

    1 week ago

    Delhi, India Kotak Mahindra Bank Limited Full time

    Job Description CEC-Relationship Officer Customer Engagement (ROCE)-BRANCH BANKING-RO-CE India JOB DESCRIPTION Job Role: . Enhancement of Deposit pool from Customers . Establishing standards and delivery of service . Sale of non-deposit products. Cross selling targets progressively . Sale of MF and Insurance products . Fee Income . Branch Administration ....

  • Sky Branch

    3 days ago

    Noida, India Kotak Mahindra Bank Limited Full time

    Job Description Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of...

  • 15h Left! Cec-relationship Manager-nrc-branch Banking-vrm

    5 days ago

    Thane, Maharashtra, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree JD - RM - Global Indian Department CEC SKY Branch Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client identify opportunities and matching these...