Sky Affluent Vrm

10 hours ago

Thane Maharashtra, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree The Sky Affluent VRM-Lead will be a key member of the Sky Channel-VRM - Support department responsible for overseeing and developing our VRM strategies for affluent customers This role requires a visionary leader who can navigate the unique needs of this customer segment ensuring their financial goals are met with tailored solutions The successful candidate will have a proven track record in VRM and a deep understanding of affluent customer dynamics Responsibilities Lead and mentor a team of VRM professionals fostering a culture of excellence and innovation Develop and execute VRM strategies to engage and retain affluent customers ensuring their long-term loyalty Collaborate with various teams to create tailored financial solutions for affluent customers addressing their unique needs Stay updated on industry trends and best practices incorporating them into our VRM approach Analyze customer data and market trends to identify opportunities for VRM improvement and expansion Ensure compliance with all regulatory and ethical standards in VRM practices Build strong relationships with key stakeholders including affluent customers and internal teams Provide regular performance reports and insights to senior management highlighting VRM successes and areas for improvement Oversee the implementation of VRM initiatives ensuring they align with the bank s overall strategy and brand image Qualifications A minimum of 8 years of experience in VRM with a proven track record of success in affluent customer segments Strong leadership and mentoring skills with the ability to inspire and guide a team Excellent communication and interpersonal skills with a customer-centric approach Deep understanding of financial products and services especially those catering to affluent customers Analytical mindset with the ability to interpret data and make strategic decisions Experience in developing and implementing VRM strategies with a focus on innovation Strong business acumen and the ability to navigate complex financial landscapes A degree in Business Finance or a related field is preferred Certifications in VRM or relevant financial disciplines are an asset A passion for staying updated on industry trends and a commitment to continuous learning

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