Sky Affluent VRM-Sky Channel-VRM
2 weeks ago
Job Description Role Overview The Solitaire VRM Support role focuses on managing and deepening relationships with Privy and Solitaire segment customers through telephonic and digital engagement. The position ensures superior customer experience, cross-selling of banking and investment products, and compliance with regulatory norms. Key Responsibilities - Portfolio Management: - Handle a portfolio of high-net-worth Solitaire customers via remote channels (calls, emails, video). - Maintain regular engagement to strengthen relationships and reduce attrition. - Sales & Cross-Selling: - Drive business targets across product lines - liabilities, assets, investments, insurance, and third-party products. - Identify customer needs and offer tailored financial solutions. - Customer Experience: - Ensure timely resolution of queries and service requests. - Deliver a seamless onboarding and servicing experience in coordination with internal teams. - Compliance & Risk: - Adhere to audit, regulatory, and internal compliance guidelines. - Maintain accurate records in CRM systems and follow information security norms. Required Qualifications - Graduate (mandatory) MBA preferred. - Minimum 2 years of experience in banking, preferably in affluent or wealth segments. - Strong knowledge of banking products (liabilities, assets, investments). Skills & Competencies - Excellent communication and interpersonal skills. - Customer-centric approach with problem-solving ability. - Proficiency in CRM tools and digital banking platforms. - Ability to work independently and achieve sales targets. Performance Metrics - Portfolio growth and retention. - Cross-sell ratio and revenue achievement. - Customer satisfaction and service quality scores.
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Sky Affluent VRM
3 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Affluent VRM-Lead will be a key member of the Sky Channel-VRM - Support department, responsible for overseeing and developing our VRM strategies for affluent customers. This role requires a visionary leader who can navigate the unique needs of this customer segment, ensuring their financial goals are met with tailored solutions. The...
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Sky Affluent Vrm
3 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree The Sky Affluent VRM-Lead will be a key member of the Sky Channel-VRM - Support department responsible for overseeing and developing our VRM strategies for affluent customers This role requires a visionary leader who can navigate the unique needs of this customer segment ensuring their financial goals are met...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service CCU Affluent-SME, you will be the go-to expert for our Sky Channel customers, ensuring a seamless and personalized experience. Your role is crucial in maintaining strong relationships and providing timely, accurate solutions to our affluent clientele. You will be a part of the Kotak Mahindra Bank Ltd. family, contributing to...
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Sky VRM
4 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description Job Role: Team Leader . Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. . Collaborating with fulfilment teams to ensure best in class conversion ratios. . Ensure availability of trained manpower to maintain production at 100% capacity. . Meet cost to income ratios as...
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Sky CA Classic
3 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As a CEC Relationship Manager - VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service CCU Affluent-Team Leader will oversee a dedicated team, ensuring exceptional customer service for affluent clients. This role involves strategic planning, team management, and direct client interaction to maintain high satisfaction levels and drive business growth.
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Sky Global Indian
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As the Regional Manager, you will play a pivotal role in driving the success of the Sky Channel- Global Indian department within Kotak Mahindra Bank Ltd. Your primary responsibility will be to manage and guide the Global Indian Service Team, ensuring they deliver an exceptional customer experience. You will be a key leader, setting the tone...
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Sky Service Affluent
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Affluent Team Leader will oversee a dedicated team, ensuring top-tier service for our most valued clients. This role is pivotal in maintaining client satisfaction and loyalty, focusing on relationship-building and exceptional customer experiences.
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Sky Phygital
4 weeks ago
Bengaluru, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Phygital Relationship Manager will be responsible for managing and enhancing customer relationships within the assigned Pin code book along with Pin code Meeting assigned by SKY RM(Virtual RM). This role involves a comprehensive approach to customer engagement, including meeting, video calling, and tele calling customers. The primary...
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Sky Affluent VRM-Sky Channel-VRM
3 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description Key Responsibilities: . Manage a portfolio of Privy/Solitaire customers through telephonic and digital engagement. . Drive relationship deepening by cross-selling banking and investment products. . Ensure superior customer experience and timely resolution of queries. . Achieve business targets across product lines (liabilities, assets,...
