Customer Relationship Executive

4 weeks ago

Greater Noida UP IN Resources Global Placement Full time

Job Title Customer Relationship Executive Location Kasna Greater Noida Job Type Full-Time Department Customer Service Sales CRM Reports To Customer Relationship Manager Sales Manager Operations Head Position Summary We are seeking a proactive and customer-focused Customer Relationship Executive CRE to build and maintain strong relationships with clients The ideal candidate will act as the first point of contact for customers ensure a high level of customer satisfaction and support the sales or service process by addressing client needs efficiently Key Responsibilities Customer Engagement Greet and interact with clients professionally via phone email and in person Understand customer needs and provide timely assistance or solutions Build long-term relationships to ensure customer retention and satisfaction Issue Resolution Handle customer complaints or concerns with empathy and efficiency Coordinate with internal departments to resolve issues promptly Sales Service Support Assist the sales team by following up on leads and inquiries Cross-sell or upsell products services based on customer profiles and needs Ensure after-sales follow-up and service delivery support Customer Database Management Maintain accurate customer records in CRM systems Update customer interactions and feedback regularly Feedback Collection Conduct surveys and feedback calls to assess service satisfaction Report customer insights to improve processes and offerings Reporting Coordination Prepare daily weekly reports on customer interactions and service metrics Coordinate with sales operations and support teams as needed Key Skills Qualifications Bachelor s degree in Business Administration Marketing or related field preferred 2-3 years of experience in customer service client handling or sales support Excellent communication and interpersonal skills Strong problem-solving abilities and customer-first mindset Ability to multitask and manage time efficiently Familiarity with CRM software and MS Office tools Preferred Attributes Positive attitude and patience when dealing with different types of customers Fluency in local language s and English Experience in Manufacturing Industries Salary -25 000-30 000 Interested Candidate Send Your Resume on What sApp-7503457409 Job Type Permanent Pay 25 000 00 - 30 000 00 per month Benefits Provident Fund Experience customer service 3 years Required client handling 3 years Required sales support 3 years Required CRM software 3 years Required Work Location In person

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