Manager Operations

Job Description

Job Title

PUD / Distribution Center Head

Function

Regional Business

Reporting to

Regional PUD Apex and Surface Operations

- Purpose

Responsible for all inbound and outbound operations at the PUD/Distribution Center and ensuring timely, accurate and profitable delivery of Apex / Surface shipments to customers

- Key Responsibilities

Responsibilities

Operational

- Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD/ Distribution Center (including P2P operations and EDL/ ODA deliveries)
- Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
- Monitor daily loads and plan delivery and pick-up schedules accordingly
- Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
- Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
- Monitor regulatory paperwork (octroi, sales tax, etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork
- Ensure availability of sufficient vehicles for inbound / outbound operations
- Oversee vehicle placement at bays and monitor the carting/ loading, tally processes etc
- Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
- Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
- Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
- Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
- Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Monitor performance of staff in the PUD/ DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
- Generate and maintain MIS related to the PUD / DC

People

- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the teams capabilities and build a robust succession pipeline
- Ensure that the PUD/DC is adequately staffed as per the manpower requirements
- Ensure high level of employee engagement and retention of key performers
- Key Result Areas and Key Performance Indicators

S.no

Key Result Areas

Key Performance Indicators

Optimize costs in the PUD / DC

- % reduction in overall Operating Costs for PUD / DC(i.e. OCPK and PCPM)
- Adherence of fleet procurement cost per kilometer within set threshold level
- % Fleet utilization for all milk run vehicles
- % reduction in market car hire costs

Drive service quality and excellence in the PUD / DC

- Timely connectivity of outbound loads to the Hub (% compliance)
- Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
- % Exceptions closed within TAT

Ensure Security of Shipments

- Number of open regional security related cases in the PUD / DC

Ensure Regulatory Compliance

- Compliance to all applicable regulatory requirements and paperwork

Drive Operations Process Efficiency and capability

- % increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee)

Ensure Performance Driven Culture

- Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

- % Key positions within team with identified successors / potential successors

Drive employee morale and engagement

- Employee Attrition (%)

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