
Operations Manager
2 days ago
Job Title: Operations Manager
Overview:The Operations Manager plays a pivotal role in the success of our events and catering services, ensuring seamless execution and exceptional guest experiences.
Responsibilities:- Lead day-to-day operations for all banquet and catering functions, including planning, execution, and team management.
- Collaborate with sales, culinary, and service teams to deliver outstanding events – corporate, social, and weddings.
- Develop and implement SOPs for efficient event logistics, from setup through execution and close-out.
- Monitor quality standards, guest satisfaction, and service delivery across all events and catering operations.
- Recruit, train, and manage departmental staff, fostering a culture of excellence and teamwork.
- Prepare and manage budgets, controlling costs and driving efficiencies for maximum profitability.
- Maintain compliance with health, safety, food handling, and local regulations.
- Build and nurture client relationships to maximize repeat business and event referrals.
- Analyze operational metrics and feedback to drive continuous improvements in processes and performance.
- Coordinate with vendors for supplies, décor, AV, and event needs.
- Bachelor’s/master’s degree in hospitality, hotel management, or related field.
- Minimum 5+ years’ operational leadership experience in banqueting and catering in hotels or high-volume venues in Jaipur.
- Demonstrated expertise in team management, event operations, and logistical planning.
- Strong communication, leadership, and problem-solving skills.
- Proven track record of handling premium events and client satisfaction.
- Proficient with MS Office, event management systems, and financial controls.
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