Manager - HR Operations and Benefits
4 weeks ago
- Opportunity to work with a global organisation
- Strategic role
Job Description
Leadership & Operations Management
- Oversee day-to-day HR operations, ensuring consistent delivery of services and adherence to key performance indicators (KPIs).
- Conduct root cause analysis for complex issues, addressing underlying challenges, and act of first point of contact for escalated concerns
- Provide transactional assistance within Workday tied to employee lifecycle events and other administrative processes
- Oversee end-to-end benefit administration for India
- Ensure accuracy of the benefits reconciliation and general benefits maintenance
- Assist with benefit policy renewals and coordinate with vendors to resolve employee claims and inquiries as needed.
- Oversee HR vendor billing for US, Canada, UK & India, including conducting reconciliations, analysis and audits
- Review and approve invoices within Dynamics
Team Development & Performance
- Provide performance coaching, feedback, and upskilling opportunities for HRSD team members to enhance capability and accountability.
- Foster a culture of continuous learning, ensuring SOPs and documentation are current and utilized.
- Track team metrics, identify trends, and act on areas for improvement and growth.
Process Optimization & Innovation
- Drive operational efficiency through standardization, simplification, and implementation of AI and automation solutions.
- Champion process redesign efforts to improve service delivery and enhance the employee experience.
- Support vendor management and evaluate third-party effectiveness against defined SLAs.
The Successful Applicant
QUALIFICATIONS & EXPERIENCE REQUIRED:
- Post-secondary education (University or College graduate)
- 6+ years of related work experience with an HRIS in a high-volume shared service shared services environment, supporting various countries (Workday experience is an asset)
- A minimum of 2 years management or equivalent experience
- Experience working in a global team (Follow-the-sun model an asset)
- Experience with Benefit policy and vendor management
- Knowledge of Invoicing processes and systems (Dynamics, SAP preferred)
- Experience with a case management system (SolarWinds experience is an asset)
- Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook
KEY COMPENTENCIES / BEHAVIOURS REQUIRED:
- Excellent written and verbal communication skills, being fluent in both written and spoken English
- Conscientious with a strong attention to accuracy and details
- Self motivated, highly organized, and able to juggle multiple projects / priorities
- Ability to handle sensitive and confidential information with discretion.
- Ability to generate trust, confidence and credibility
- Demonstrates excellent analytical and problem-solving skills
- Ability to demonstrate sound decision-making, considering team and organizational goals
What's on Offer
This role is ideal for candidates who thrive in a performance-driven, service-oriented culture and are passionate about leading operational teams, building scalable HR solutions, and enhancing the overall employee experience.
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