
Tele Calling
3 weeks ago
Key Responsibilities:
1. Inbound Call Handling (80-120 calls/day):
- Receive and handle inbound calls from patients
- Address inquiries, resolve issues, and provide appropriate information regarding treatments, orders, and processes.
- Ensure all calls are logged accurately in the system and resolved within the defined service level agreement (SLA).
- Provide exceptional customer service by demonstrating empathy, active listening, and problem-solving.
- Maintain a high level of professionalism and confidentiality while communicating with callers.
1. Document Validation:
- Verify patient documents, including medical records, and consent forms.
- Ensure that all submitted documents meet the necessary compliance standards and are complete before processing.
- Flag and escalate any discrepancies or issues to the relevant team or supervisor.
- Maintain accurate records of all validated documents and follow up as necessary.
1. Order Processing:
- Process patient orders accurately and in a timely manner.
- Ensure that all relevant information, including patient details, treatment plans, and documents, are correctly entered into the system.
- Monitor order status and update patients or relevant parties with the latest information regarding their order.
- Address and resolve any issues related to orders, such as delays, missing information, or errors, by liaising with other teams.
- Ensure that all orders comply with company SOW, and customer expectations.
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