Tele Calling Executive

2 weeks ago

Bengaluru, Karnataka, India Equitas Small Finance Bank Full time
Job Description

We are looking for a skilled Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in the BFSI industry, preferably with a background in telecalling or customer service.

Roles and Responsibility

- Handle inbound and outbound calls from customers to resolve their queries and concerns.
- Provide excellent customer service and ensure customer satisfaction.
- Meet daily and monthly sales targets through effective telemarketing techniques.
- Build strong relationships with customers to increase loyalty and retention.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.

Job Requirements

- Proven experience in telecalling or customer service, preferably in the BFSI industry.
- Strong communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and meet sales targets.
- Basic knowledge of financial products and services is required.
- Strong problem-solving skills and attention to detail are necessary.
- Ability to build rapport with customers over the phone.
- Experience working with small finance banks is preferred.

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