▷ [Only 24h Left] Professional 2, Workforce Management

3 weeks ago

Bangalore Karnataka, India Gainwell Technologies Full time

A Professional 2 Workforce Management is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity and service levels within the team they manage Your role in our mission Strong analytical skills and ability to interpret data Excellent communication and interpersonal skills Proficiency with workforce management software Understanding of labor laws and compliance requirements Problem-solving and decision-making abilities Proficiency with telephony routing solutions Proficiency with Excel and Power BI What we re looking for Forecasting and Staffing Analyze historical data to predict future call volume and staffing requirements for locked forecasts Develop staffing plans based on forecasted demand and business goals Adjust staffing levels based on real-time fluctuations in demand Scheduling and Allocation Create employee schedules that align with forecasted demand and labor constraints Optimize shift patterns to maximize efficiency and minimize costs Manage employee time off requests and ensure adequate coverage during peak periods Performance Monitoring and Coaching Monitor real-time adherence to schedules and performance metrics Identify areas for improvement and provide coaching to employees Conduct performance reviews and provide feedback Data Analysis and Reporting Analyze workforce data to identify trends and opportunities for optimization Generate reports on key performance indicators KPIs related to workforce management Present data insights to management to inform decision-making Compliance Management Ensure compliance with labor laws and company policies regarding scheduling and overtime Monitor employee time and attendance to prevent violations What you should expect in this role Strong analytical skills and ability to interpret data Excellent communication and interpersonal skills Proficiency with workforce management software Understanding of labor laws and compliance requirements Problem-solving and decision-making abilities Proficiency with telephony routing solutions Proficiency with Excel and Power BI Remote Work Envirovement Shift Timing 4 30 PM - 4 30 AM IST - 9 hrs Shift

  • Professional 2, Workforce Management

    4 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Summary In Workforce Management WFM long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods often considering seasonal trends market changes and business strategies Your role in our mission Analyzing historical data - Reviewing past sales trends stakeholder behavior and...

  • Professional 1, Workforce Management

    4 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time Shift timing 4 30pm-1 30am - IST 7 30am - 4 30am - IST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a...

  • Workforce Management Professional

    2 weeks ago

    Bangalore, KA, IN, Gainwell Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Professional, Workforce Management Summary In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Your role in our mission • Analyzing historical...

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