Professional 1, Workforce Management
4 weeks ago
Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time Shift timing 4 30pm-1 30am - IST 7 30am - 4 30am - IST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame usually focusing on daily or weekly timeframes key responsibilities include monitoring call volume average handle time and other relevant metrics to generate accurate short-term forecasts identifying potential fluctuations in demand and adjusting staffing levels accordingly to optimize service levels while managing labor costs Skills and qualifications for a WFM short-term forecasting role Strong analytical skills and proficiency in data analysis techniques Experience with workforce management software and forecasting tools Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders Understanding of contact center operations and key performance indicators KPIs Proficiency in Microsoft Excel and other data analysis tools Ability to work under pressure and adapt to changing conditions Role Responsibilities Data analysis Regularly reviewing historical call volume data stakeholder behavior patterns and other relevant metrics to identify trends and patterns for accurate forecasting Forecasting model creation Utilizing WFM software to build and maintain short-term forecasting models adjusting parameters based on current trends and seasonal fluctuations Intraday adjustments Monitoring real-time call volume and service levels making necessary adjustments to staffing schedules as needed throughout the day Communication and collaboration Communicating forecast updates to operational teams including supervisors and agents to ensure proper staffing levels are maintained Performance reporting Generating reports on forecasting accuracy identifying areas for improvement and proposing adjustments to forecasting methodologies Capacity planning Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingl Trend analysis Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts
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Bangalore, Karnataka, India Gainwell Technologies Full timeSummary A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data their key...
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Professional 2, Workforce Management
4 weeks ago
Bangalore, Karnataka, India Gainwell Technologies Full timeSummary In Workforce Management WFM long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods often considering seasonal trends market changes and business strategies Your role in our mission Analyzing historical data - Reviewing past sales trends stakeholder behavior and...
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Workforce Management Professional
2 weeks ago
Bangalore, KA, IN, Gainwell Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSenior Professional, Workforce Management Summary In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Your role in our mission • Analyzing historical...
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Bangalore, Karnataka, India Gainwell Technologies Full timeA Professional 2 Workforce Management is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity and service levels...
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Urgent Search: Lead
2 weeks ago
Bangalore, Karnataka, India Syngene International Full timeJOB DESCRIPTION Job Title Lead - Workforce Management Job Location Electronic City Bangalore Job Grade 5 About Syngene Syngene is an innovation-led contract research development and manufacturing organization offering integrated scientific services from early discovery to commercial supply At Syngene safety is at the heart of everything we do personally and...
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Workforce Management Specialist
7 days ago
bangalore, India InfoSpeed Services, Inc. Full timeHi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTProduct manager-Workforce managementSolution Architect-Workforce managementFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT -...
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Contingent Workforce
1 week ago
bangalore, India Quess IT Staffing Full timeAbout Quess IT Staffing: Hiring the right professionals in the IT industry can be a challenging endeavor. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most...
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Delivery Manager
7 days ago
Bangalore, Karnataka, India Version 1 Full timeCompany Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at...
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Workforce Consultant
2 days ago
Pune/Mumbai/Hyderabad/Bangalore/Chennai/Noida, India Reimagining the Future with Birlasoft Full time ₹ 5,00,000 - ₹ 15,00,000 per yearArea(s) of responsibility About Birlasoft:Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the...
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Progam Manager, Workforce Staffing, Wfs Apac
3 weeks ago
Bangalore, Karnataka, India Amazon Full timeDescription Amazon s Workforce Staffing WFS team is pioneering solutions to our toughest workforce challenges across the globe building innovative labor models and infrastructure that improve Amazon s employment value proposition and scale over time We are looking to hire a talented and committed WFS Specialist to join the Workforce Staffing WFS Team We are...
