Professional 1, Workforce Management
6 days ago
Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time Shift timing 4 30pm-1 30am - IST 7 30am - 4 30am - IST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame usually focusing on daily or weekly timeframes key responsibilities include monitoring call volume average handle time and other relevant metrics to generate accurate short-term forecasts identifying potential fluctuations in demand and adjusting staffing levels accordingly to optimize service levels while managing labor costs Skills and qualifications for a WFM short-term forecasting role Strong analytical skills and proficiency in data analysis techniques Experience with workforce management software and forecasting tools Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders Understanding of contact center operations and key performance indicators KPIs Proficiency in Microsoft Excel and other data analysis tools Ability to work under pressure and adapt to changing conditions Role Responsibilities Data analysis Regularly reviewing historical call volume data stakeholder behavior patterns and other relevant metrics to identify trends and patterns for accurate forecasting Forecasting model creation Utilizing WFM software to build and maintain short-term forecasting models adjusting parameters based on current trends and seasonal fluctuations Intraday adjustments Monitoring real-time call volume and service levels making necessary adjustments to staffing schedules as needed throughout the day Communication and collaboration Communicating forecast updates to operational teams including supervisors and agents to ensure proper staffing levels are maintained Performance reporting Generating reports on forecasting accuracy identifying areas for improvement and proposing adjustments to forecasting methodologies Capacity planning Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingl Trend analysis Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts
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Bangalore, Karnataka, India Gainwell Technologies Full timeSummary A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data their key...
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Professional 2, Workforce Management
6 days ago
Bangalore, Karnataka, India Gainwell Technologies Full timeSummary In Workforce Management WFM long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods often considering seasonal trends market changes and business strategies Your role in our mission Analyzing historical data - Reviewing past sales trends stakeholder behavior and...
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Bangalore, Karnataka, India Gainwell Technologies Full timeA Professional 2 Workforce Management is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity and service levels...
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Manager Workforce Management
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Randstad Full timeJob Description - Workforce Management Directorabout Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and...
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Manager - Workforce Transition/ Rebadging
1 week ago
bangalore, India Mphasis Full timeWe are seeking a seasoned HR professional with deep expertise in managing large-scale global rebadging and workforce transitions . In this role, you will be responsible for leading and executing complex employee
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Workforce Management Analyst
2 days ago
bangalore, India Gainwell Technologies Full timeGreeting From Gainwells Technology:Summary Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Manager - Workforce Transition/ Rebadging
1 week ago
bangalore, India Mphasis Full timeWe are seeking a seasoned HR professional with deep expertise in managing large-scale global rebadging and workforce transitions. In this role, you will be responsible for leading and executing complex employee transfer processes across geographies, ensuring compliance with local labor laws, alignment with business objectives, and a seamless employee...
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Manager - workforce transition/ rebadging
2 weeks ago
Bangalore, India Mphasis Full timeWe are seeking a seasoned HR professional with deep expertise in managing large-scale global rebadging and workforce transitions . In this role, you will be responsible for leading and executing complex employee transfer processes across geographies, ensuring compliance with local labor laws, alignment with business objectives, and a seamless employee...
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Regional Workforce Admin
2 weeks ago
Bangalore, Karnataka, India Iron Mountain Full timeAt Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet That s why we need smart committed people to join us Whether you re looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in...
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Workforce Software Consultant
1 week ago
bangalore, India People Prime Worldwide Full timeAbout Client :Our Client is a leading technology solutions company with a strong engineering pedigree. Headquartered in Pune, India, we are part of the USD 4.4 billion RPG Group.Job Title: Workforce Software Senior Consultant / Solution ArchitectLocation: Remote Job Type: ContractExperience: 8+Role Overview:As a Senior Consultant /Solution Architect, you...
