(High Salary) Professional 1, Workforce Management

4 days ago

Bangalore Karnataka, India Gainwell Technologies Full time

Summary A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas Your Role in Our Mission Real-time monitoring - Continuously monitor call volumes agent status logged in available on calls on breaks and queue lengths to identify potential issues Staffing adjustments - Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations Break management - Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels Adherence monitoring - Track agent adherence to their scheduled work times and identify deviations requiring intervention Performance reporting - Generate real-time reports on key metrics like call volume average handle time and service level attainment Collaboration with operations team - Work closely with operations managers to identify and address operational challenges providing insights to improve scheduling strategies Identifying trends - Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues Escalation management - Escalate critical issues to relevant stakeholders when necessary such as unexpected high call volumes or staffing shortages System management - Utilize workforce management software to monitor real-time data adjust schedules and generate reports What We re Looking For Strong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics What You Should Expect in This Role Shift Timing Night shift 9 hours between 4 30 PM - 4 30 AM IST

  • Professional 1, Workforce Management

    6 days ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time Shift timing 4 30pm-1 30am - IST 7 30am - 4 30am - IST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a...

  • Professional 2, Workforce Management

    6 days ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Summary In Workforce Management WFM long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods often considering seasonal trends market changes and business strategies Your role in our mission Analyzing historical data - Reviewing past sales trends stakeholder behavior and...

  • Oracle Cloud Financials Functional Consultant

    2 weeks ago

    Bangalore, Karnataka, India Version 1 Full time

    Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at...

  • ▷ [Only 24h Left] Professional 2, Workforce Management

    7 hours ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    A Professional 2 Workforce Management is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity and service levels...

  • High Salary! Staff Manager

    2 weeks ago

    Bangalore, Karnataka, India Harman Full time

    Lead and manage multiple high-impact visible programs with a strong focus on stakeholder engagement Drive projects through Harman s corporate product development lifecycle PLM adhering to BMS and PLM100 best practices Facilitate timely decision-making by fostering team consensus and escalating when necessary Engage directly with customers in technical...

  • Manager - workforce transition/ rebadging

    2 weeks ago

    Bangalore, India Mphasis Full time

    We are seeking a seasoned HR professional with deep expertise in managing large-scale global rebadging and workforce transitions . In this role, you will be responsible for leading and executing complex employee transfer processes across geographies, ensuring compliance with local labor laws, alignment with business objectives, and a seamless employee...

  • Manager Workforce Management

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Randstad Full time

    Job Description - Workforce Management Directorabout Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and...

  • Manager - Workforce Transition/ Rebadging

    1 week ago

    bangalore, India Mphasis Full time

    We are seeking a seasoned HR professional with deep expertise in managing large-scale global rebadging and workforce transitions. In this role, you will be responsible for leading and executing complex employee transfer processes across geographies, ensuring compliance with local labor laws, alignment with business objectives, and a seamless employee...

  • ▷ High Salary! Engineering Manager

    4 weeks ago

    Bangalore, Karnataka, India Papaya Global Full time

    Description Papaya Global is reinventing global payroll and workforce management Our automated platform helps companies hire onboard manage and pay people in more than 160 countries We are looking for a talented Engineering Manager to join our growing team In this role you will have a significant impact on the business by ensuring that your expertise...

  • US IT Recruiter

    7 days ago

    bangalore, India nTech Workforce Full time

    Job Title: Specialist, Talent AcquisitionLocation: Hyderabad, India (Onsite)Shift: Full-Time | 5.30 PM to 2.30 AM IST (US Hours) | Flexibility required during peak workloadsAbout nTech WorkforcenTech Workforce is a U.S.-based staffing firm that partners with leading organizations to deliver top talent solutions. We are expanding our team in Hyderabad, India,...