Contingent Workforce

About Quess IT Staffing: Hiring the right professionals in the IT industry can be a challenging endeavor. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most sought-after IT staffing companies in India. Our professional staffing solutions are strategically designed to help businesses secure highly qualified candidates, whether seasoned experts, niche specialists, or those with unique technical skills. Beyond staffing, we provide tailored IT solutions including Digital Workplace Services, Cloud & Datacenter Services, and Managed Network Services, ensuring your infrastructure is robust and operations run seamlessly. As India’s largest and a global leader in staffing and workforce solutions, Quess empowers businesses to boost productivity through deep domain expertise and a future-ready workforce powered by AI-driven digital platforms. With a strong presence across 8 countries, a workforce exceeding 460,000 professionals, and over 3,000 clients worldwide, Quess has grown from a start-up to an industry powerhouse in just 17 years, delivering transformative impact across sectors. We offer a comprehensive range of technology-driven staffing and managed outsourcing services, serving leading industries such as BFSI, Retail, Telecom, Manufacturing, IT, GCCs, BPO services, and more. Job Title: Contingent Workforce Experience: 2+ Years Location: Bangalore Job Type: Hybrid (3 Days) Shift Timing: General Shift Notice period: Immediate Joiner Job Description: Duties: The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program team. This role will be responsible for managing daily program activities and will partner closely with Adobe internal teams, as well as our managed service provider. In addition to day-to-day support activities, this role will also drive our audit processes and work on special projects, as needed. What You Will Do: You will closely work with a wide range of stakeholders and will manage the overall day to day operations of the Contingent Worker Program Provide support for line managers with respect to CW guidelines, policies and procedures Monitor and approve new worker requests Act as the first escalation point for contingent worker support and issue resolution Work with key stakeholders to ensure streamlined worker on-boarding and off-boarding Partner with internal Adobe teams on quarterly and project-based efforts Update process documentation, document and ensure processes are clearly communicated to all stakeholders on an on-going basis Ensure client service and satisfaction in all areas of position Perform other duties as assigned. Skills: You’re Good At: Developing relationships with various functions across the organization Bringing a hands-on approach when solving problems Working under pressure in a fast-paced environment Able to manage multiple tasks and meet deadlines Able to continuously improve processes and procedures You Have: Demonstrated clear communication skills, both written and verbal ability to communicate complicated details effectively with individuals at all levels within the organization Minimum of 2 - 3 years of contingent workforce, staffing or HR operations experience Solid Excel and PowerPoint skills High learning agility and dealing with ambiguity Workday and ServiceNow experience preferred Ability to maintain confidentiality, integrity and professionalism Strong critical thinking and problem-solving abilities High attention to detail, ability to recognize and recommend improvement Proactive and able to organize and prioritize with limited guidance and a focus on delivering exceptional customer service experiences