Manager, Technical Writing

Get to know Okta Okta is The World s Identity Company We free everyone to safely use any technology-anywhere on any device or app Our Workforce and Customer Identity Clouds enable secure yet flexible access authentication and automation that transforms how people move through the digital world putting Identity at the heart of business security and growth At Okta we celebrate a variety of perspectives and experiences We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences Join our team We re building a world where Identity belongs to you Okta is seeking management leadership to lead a group of admin and developer documentation writers and doc tool engineers You will report to the Senior Documentation Manager and be responsible for not only managing a team of writers and developers but also contributing to the documentation strategy direction and communication of the Information Development team with a mission to produce high quality content You will be responsible for ensuring close partnerships with Product Management and our Developer Content Strategy teams Our product portfolios and engineering organization continue to grow at a rapid rate and we need the right leadership to help us scale and define the right strategy to take our documentation to the next level If you are someone who is interested in making a difference this is the place for you Location Bengaluru Karnataka India Work Mode Hybrid 2-3 days Onsite per week Note This role requires in-person onboarding and travel to our Bengaluru IN office during the first week of employment Job Duties and Responsibilities Work with the Senior Manager Product Managers and Developer Success to drive the long-term strategy and planning for product and developer documentation in collaboration with other engineering and product teams Define and plan content projects set targets and measure success and effectiveness of deliverables leveraging Agile methodology Contribute to the content development as we grow our team in the India office Leverage resources expertise and knowledge across multiple projects to ensure attainment of project deliverables from project start to completion Lead by example and set clear expectations and create a positive work environment that ensures a positive respectful team environment fostering collaboration and development Mentor guide train and manage a team of talented motivated professionals skilled in the art of technical writing and documentation site design We have development offices in San Francisco Bellevue Toronto and Bangalore You will be managing writers and doc tool developers in India Interface with QA Product Management Technical Support and Technical Operations Minimum REQUIRED Knowledge Skills and Abilities 10 years of technical documentation experience in admin end user developer and API documentation 5 years directly leading and managing technical writers developing software documentation in a scrum environment Experience with MadCap Flare DITA Acrolinx VSCode GitHub Jira Confluence Experience writing for APIs SDKs and embedded systems Exceptional communication skills in writing and verbally whether in small group discussions large-scale presentations or with executives Exceptional collaboration partnership presentation and influencing skills Proven track record in performance management and career development of individual contributors Preferred Qualifications Experience in a technology company Hands-on experience with markdown Education and Training Bachelor s degree in English Communication Technical and or Professional Writing Library Information Science Management related degree or equivalent professional experience LI-Hybrid LI-ASITRAY What you can look forward to as a Full-Time Okta employee Amazing Making Developing Okta cultivates a dynamic work environment providing the best tools technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves regardless of where they live Find your place at Okta Some roles may require travel to one of our office locations for in-person onboarding Okta is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws If reasonable accommodation is needed to complete any part of the job application interview process or onboarding please use this to request an accommodation Okta is 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that substantially limits one or more of your major life activities If you have or have ever had such a condition you are a person with a disability Disabilities include but are not limited to Alcohol or other substance use disorder not currently using drugs illegally Autoimmune disorder for example lupus fibromyalgia rheumatoid arthritis HIV AIDS Blind or low vision Cancer past or present Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement for example disfigurement caused by burns wounds accidents or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders for example Crohn s Disease irritable bowel syndrome Intellectual or developmental disability Mental health conditions for example depression bipolar disorder anxiety disorder schizophrenia PTSD Missing limbs or partially missing limbs Mobility impairment benefiting from the use of a wheelchair scooter walker leg brace s and or other 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infrastructure providers Okta customers can easily and securely use the best technologies for their business More than 19 300 organizations including JetBlue Nordstrom Slack T-Mobile Takeda Teach for America and Twilio trust Okta to help protect the identities of their workforces and customers