Only 24h Left: Manager, Technical Support
1 day ago
Overview At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education Our employees make it all possible and a career with us means you re joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere Team Overview Our Customer Experience CX team is on the frontline of engagement with our valued customers The team is responsible for customer satisfaction retention and innovation to ensure a more personalized approach to our users needs Responsibilities Description The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals Your day-to-day job will consist of Develops and implements Technical Support policies and procedures that support company-wide strategic goals Ensures that information and technical assistance is provided to customers in a timely and accurate manner Ensures that customer cases are received triaged and dealt with accurately and in a timely fashion Oversees all Services Handovers processing functions testing and related documentation Oversees and directs the resolution of routine customer complaints and problems Gathers and summarizes critical customer feedback to Senior Management Monitors Technical Support functions and policies and procedures to ensure superior Technical Support Provides recommendations to senior management Qualifications Minimum Qualifications Minimum of 5 to 8 years of relevant and related work experience Bachelor s degree or equivalent or equivalent years of relevant work experience Experience managing small to midsized teams or functional areas Excellent communication and public relations abilities Strong trouble-shooting and problem-solving skills Ability to train and supervise others Service orientation and sincere willingness to assist others EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers We not only celebrate the diversity of our workforce we celebrate the diverse ways we work If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing accommodations powerschool com
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▷ Only 24h Left: Support Consultant
4 weeks ago
Bangalore, Karnataka, India OneAdvanced Full timeRole Introduction Resolve complex high-priority customer issues while enhancing the customer experience through proactive problem-solving root cause analysis and process improvement The Support Consultant plays a leadership role within the support team advancing self-service strategies knowledge development and mentoring others while collaborating...
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[Only 24h Left] Manager, Technical Writing
1 week ago
Bangalore, Karnataka, India Okta Full timeGet to know Okta Okta is The World s Identity Company We free everyone to safely use any technology-anywhere on any device or app Our Workforce and Customer Identity Clouds enable secure yet flexible access authentication and automation that transforms how people move through the digital world putting Identity at the heart of business security and growth At...
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Only 24h Left: Avp-technical Application Support
4 weeks ago
Bangalore, Karnataka, India MUFG Full timeAbout MUFG Global Service MGS MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is...
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▷ (Only 24h Left) Support Engineer
1 day ago
Bangalore, Karnataka, India Eurofins Full timeCompany Description About Eurofins Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the...
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(Only 24h Left) Manager Work Instruction
1 day ago
Bangalore, Karnataka, India Delta Air Lines Full timeAbout Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of...
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[Only 24h Left] Apprentice I
1 week ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition Apprentice I What You ll Be Doing Perform basic job role functions with close supervision Assist experienced employees by performing entry-level tasks Communicate in a professional manner using verbal and written communications Perform basic problem-solving functions Monitor and report on assigned business area measurements as applicable Work in...
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Bangalore, Karnataka, India Jobted IN C2 Full timeMinimum qualifications Bachelor s degree or equivalent practical experience 8 years of experience in software development 2 years of experience in a people management supervision team leadership role Preferred qualifications Experience in large-scale backend system design and development in particular and with streaming data processing Experience in...
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Bangalore, Karnataka, India NR Consulting Full timeProject Role Infrastructure Engineer Project Role Description Assist in defining requirements designing and building data center technology components and testing efforts Must have skills Salesforce Technical Architecture Good to have skills NA Minimum 7 5 year s of experience is required Educational Qualification Regular 15-year of full time...
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▷ [Only 24h Left] Technical Specialist
1 day ago
Bangalore, Karnataka, India HCLTech Full timeDesignation TECHNICAL SPECIALIST No of Positions 2 Skill Primary Technical Skills ERS -SAP Platform-SAP ABAP Job Family Development Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology...
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Bangalore, Karnataka, India Pure Storage Full timeWe re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry Here you lead with innovative thinking grow along with us and join the smartest team in the industry This type of work-work that changes the world-is what the tech industry was founded on So if you re ready to seize the endless opportunities and leave...
