
Technical Support Engineering
3 days ago
With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered CE S is responsible for all up services across the company including consulting customer success and support across Microsoft s portfolio of solutions and products Join CE S and help us accelerate AI transformation for our customers and the world Within CE S the Customer Service Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience In CSS we are powered by Microsoft s AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment In the Customer Service Support CSS team we are looking for people with a passion for delivering customer success As a Technical Support Engineer you will own troubleshoot and solve customer technical issues This opportunity will allow you to accelerate your career growth hone your problem-solving collaboration and research skills and develop your technical proficiency This role is flexible in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Response and Resolution You own investigate and solve customer technical issues collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead or participate in building communities with peer delivery roles and where appropriate share your knowledge You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness Product Process Improvement You identify potential product defects and escalate appropriately to resolve contributing to Microsoft product improvements Qualifications Required Qualifications Bachelor s degree in Computer Science Information Technology IT or related field AND 5 years of technical support technical consulting experience or information technology experience o OR 5 years of technical support technical consulting experience or information technology experience o OR equivalent experience Language Qualification English Language fluent in reading writing and speaking Preferred Qualifications Windows System Administration Configuration including a good basic understanding of Registry File Storage User Accounts and Access Control Event Logs and Auditing Performance Resource Monitor Networking TCP IP Experience in one or more of these areas desirable Automated installation of Windows User Profile management Windows Update management Kerberos and delegation Bitlocker administration Windows Shell configuration and management Windows Activation Licensing Remote Desktop Services configuration and management Clustering Printing configuration and management Resilient Storage technology clustering storage spaces Server management tools Hyper-V management and VM deployment Application installation and management Windows backup and VSS PowerShell scripting Active Directory topology and management Network Tracing and analysis Public Key Infrastructure PKI deployment management Remote File Systems SMB Group Policy management DNS deployment management Troubleshooting hangs and crashes in Windows Network Virtualisation Hyper-V SDN Troubleshooting performance issues using PerfMon and other tools Strong experience in below technologies Memory Management Windows Registry Blue Screen Windows Shell configuration and management Server hang and crash Server No Boot and Reboot Scenarios Troubleshooting server performance issues using PerfMon and other tools Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the
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Technical Support Engineer
3 weeks ago
Bengaluru, Karnataka, India Mphasis Full timeJob DescriptionDescriptionWe are seeking a Technical Support Engineer to join our team in India. The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring they have a seamless experience with our products.Responsibilities- Provide technical support to customers via phone, email, and chat.- Diagnose and...
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Technical Support Engineer
7 days ago
Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time US$ 90,000 - US$ 1,20,000 per yearWayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....
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Technical Support Engineer
3 weeks ago
Bengaluru, Karnataka, India Hireveda Full timeJob Description :- Own technical support tickets and resolve customer issues across product features.- Collaborate with engineering/product teams for escalations and fixes.- Help customers with API integrations, cloud deployments, and environment setups.- Maintain internal support documentation and guides.- Provide technical walkthroughs and build strong...
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Technical Support Engineer
4 weeks ago
Bengaluru, Karnataka, India SuperAGI Full timeJob DescriptionAbout SuperAGISuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of whats possible with AI. Our Support team plays a critical role in helping users adopt and scale with...
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Technical Support Engineer
3 days ago
Bengaluru, Karnataka, India Check Point Software Full timeWe are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...
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Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India ORDR Full timeOrdr is looking for a passionate and experienced Technical Support Engineer (TSE) to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing...
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Technical Support Engineer
2 days ago
Bengaluru, Karnataka, India Alaan Full time US$ 90,000 - US$ 1,20,000 per yearAbout the roleWe are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless...
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Technical Support Engineer
4 weeks ago
Bengaluru, Karnataka, India Check Point Software Full timeWe are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...
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Technical Support Engineering
3 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ...
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Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Mphasis Full timeJob Description Role: Kofax Support Engineer Location: Offshore – India Who are we looking for? We are looking for 5+ years of .NET technologies' experience as Kofax Support Engineer. Technical Skills: · Expertise in Kofax Total Agility , Transformation Module , and Kofax Insights/Analytics . · Experience with .NET technologies for...