National Operations Manager

Your role Build Lead India Service Operations Foundation Phase Support and build the end-to-end service model for India working along with the BLM MGS India including Service planning field operation and dispatch field execution warranty spares admin billing and KPIs Provide hands-on technical support while designing processes and transitioning to a scaled team structure Define and track core KPI s Response time first-time fix rate preventive maintenance completion contract rate parts forecasting and fill rate warranty cycle time utilization efficiencies NPS revenue and margin Leverage adoption of digital tools especially MyMedgas to enhance customer engagement remote support case visibility and contract management Ensure safe compliant operations aligned to Medical Service and SHEQ expectations lead toolbox talks and field safety routines Lead toolbox meetings Technical Service and Operations Support Act as the escalation point Support installation and start-up technical aspects guide distributor engineers and direct service technicians You are an expert in troubleshooting and fault rectification Establish a closed-loop technical information flow field factory CTS QMS and back to accelerate resolution and improve product quality Plan and control daily workloads of service technicians coordinate with CTS and Factory Technical Support Institute and monitor a high-quality process for delivering and retrieving technical information flow from to the field Medical Service Process Systems Data Integrity Develop localized QMS-aligned processes to uplift customer experience and product quality Create and maintain installed base records ensure spares availability in SAP based on install base and business targets Maintain accurate service data installations cross-border sales work orders in MyMedGas and related platforms Create and maintain Medical service material master for India in SAP ensure system hygiene across SAP MyMedGas MyQuest CAQ Business Portal Service Administration Commercial Hygiene Secure purchase orders and verify customer Ts Cs manage service orders and invoicing in SAP and related systems Track paperwork expedite parts and vendor POs raise expedite tickets for critical orders Own service planning initially scheduling jobs based on parts movement status then transition to a dedicated Service Planner direct report as volumes grow Ensure customer contact records and work order progress are accurate and current in MyMedGas Year-1 Strategic Targets India Onboard Top 10 key customers across India to MyMedGas and drive active usage Proactively engage with customers through inside sales to onboard them for spare parts purchases and drive upselling of service plans Establish the Medical pillar strategy for recurring revenue generation along with the BLM MGS India Convert targeted customers to service contracts Implement a spares stocking strategy aligned to the installed base To succeed you will need Educational requirements Degree Diploma in Mechanical Electrical Electronic Instrumentation Engineering Fluency in English written and spoken additional Indian languages are a plus MGPS-AP CP ASSE or commitment to complete within 12 months of employment Personality requirements Customer-obsessed honors commitments builds trust and long-term relationships Embraces change drives results and finds better ways through innovation and continuous improvement Takes end-to-end ownership and demonstrates strong accountability Inclusive leadership builds diverse teams fosters a safe work culture empowers decision-making Passion for sustainability and the Atlas Copco values and BeaconMedaes Life is in the Details In return we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location On-Site This role requires you to work on-site at our office in Inida You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration Uniting curious minds Behind every innovative solution there are people working together to transform the future With careers sparked by initiative and lifelong learning we unite curious minds and you could be one of them