Partsavatar - Chat Support Executive (0-4 Yrs) Gurgaon/gurugram (after-sales/customer Service)

7 days ago


Gurgaon, Haryana, India PartsAvatar Full time

Parts Avatar is looking for candidates to join our customer service team We want excellent customer service to be at the heart of everything we do We believe remarkable talent enthusiasm and hustle add up to great work Designation Technical Support Associate Chat Email Process Job Type Permanent Job Location Sector-32 Gurugram Haryana-122003 Canada Shift Timings Night travel allowance dinner facility at premises Working Days 6 Requirements - Graduate Any - A team-player mentality who thrives in a collaborative environment and is receptive to feedback- The ability to self-start multi-task and prioritize tasks by urgency and importance while pursuing solutions without supervision- Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment- Candidate must possess good written and verbal communication skills in English - Must have good customer handling etiquettes - Good analytical skills and quick thinking - Open to work in flexible environment rotational shifts Key Responsibilities - Deliver excellent technical support via chat email while meeting the needs of all technical queries of our clients - Utilizing the computer system to look up for compatible parts as per customer requirement - Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner - Effectively communicating product features benefits and warranty policy information to the customers - Respond to customer inquiries by understanding inquiry reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customer



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