Executive - Customer Support (0-3 Yrs) Gurgaon/gurugram (after-sales/customer Service)
2 weeks ago
Customer Support ExecutiveAbout the Role As a Customer Support Executive you ll be the friendly and helpful voice of our company responsible for ensuring our customers have an exceptional experience You ll play a crucial role in building customer loyalty by addressing inquiries resolving issues and providing accurate information in a timely and professional manner This role is perfect for individuals who are passionate about helping others and thrive in a dynamic customer-focused environment Responsibilities Customer Interaction Respond to customer inquiries and resolve issues via various channels including phone email chat and social media Problem Solving Diagnose and troubleshoot customer problems providing clear and effective solutions Escalate complex issues to the appropriate internal teams when necessary and follow up to ensure resolution Product Knowledge Develop and maintain a deep understanding of our products services policies and procedures to provide accurate and comprehensive information to customers Documentation Accurately document all customer interactions issues and resolutions in our CRM system Feedback Improvement Collect customer feedback and identify recurring issues to contribute to the continuous improvement of our products services and support processes Customer Satisfaction Strive to achieve high customer satisfaction scores and build strong positive relationships with customers Compliance Adhere to company guidelines policies and quality standards in all interactions Qualifications Education High school diploma or equivalent a Bachelor s degree is a plus Experience Proven experience in a customer service call center or support role is preferred but strong communication skills and a customer-centric attitude are paramount - Communication Skills Excellent verbal and written communication skills in English and Hindi or specify other required languages Ability to explain complex information clearly and concisely Interpersonal Skills Strong empathy patience and active listening skills Ability to remain calm and professional under pressure Technical Aptitude Comfortable using computers and various software applications including CRM systems and ticketing tools Problem-Solving Strong analytical and problem-solving abilities Adaptability Ability to adapt to changing priorities and learn new systems quickly Team Player A collaborative mindset and willingness to work effectively within a team What We Offer - A supportive and collaborative work environment - Opportunities for professional growth and skill development - Comprehensive training on our products services and customer support tools To Apply If you re a proactive and empathetic individual with a passion for helping customers we encourage you to apply Please submit your resume detailing your relevant experience and why you re a great fit for this role ref updazz com
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