Client Servicing Manager

4 days ago

Mumbai India Zero Design Studio Full time

Job Description JOB DESCRIPTION The role of a Client Servicing Manager at Zero Design Studio involves overseeing client relationships, managing projects, and ensuring the successful delivery of event solutions that align with client objectives. 1. Client Relationship Management - Build and maintain strong, long-term client relationships. - Responsible for creating, pitching and presenting presentations to clients. - Serve as clients primary point of contact, understanding their needs and expectations. - Ensure client satisfaction by delivering high-quality event services and resolving issues proactively. - Conduct regular client meetings to review project progress, gather feedback, and discuss future opportunities. 2. Project Planning and Execution - Creatively lead the development of event strategies and concepts in line with client goals. - Oversee end-to-end project management, from ideation to execution, ensuring timelines, budgets, and quality standards are met. - Collaborate and work as a team player with internal teams (creative, production, client service, etc.) to deliver seamless events. - Monitor the progress of events, adjusting as necessary to meet client expectations. 3. Budget and Financial Management - Develop and manage event budgets, ensuring cost efficiency without compromising quality. - Track expenses, manage vendor contracts, and ensure financial accountability for each project. - Provide timely financial reports to clients and senior management, highlighting ROI and other key metrics. 4. Team Collaboration - Foster collaboration between departments to ensure cohesive and efficient event execution. - Provide guidance on best practices, troubleshooting issues, and maintaining high standards of client servicing. 5. Strategic Growth - Develop and implement strategies to enhance client retention and expand service offerings. - Collaborate with the business development team to pursue new clients and pitch event solutions. - Stay updated on industry trends and competitor activities to ensure the agency's offerings remain competitive. 6. Post-Event Evaluation and Reporting - Conduct post-event evaluations to assess client satisfaction, team performance, and event success metrics. - Prepare detailed post-event reports with insights on what worked well and areas for improvement. - Leverage client feedback to continuously improve service delivery and event quality. 7. Vendor and Partner Management - Manage relationships with third-party vendors and partners to ensure seamless event execution. - Negotiate contracts and agreements to secure favourable terms for clients and the agency. - Ensure compliance with contracts, timelines, and quality standards. 8. Compliance and Risk Management - Ensure events comply with legal, safety, and regulatory requirements. - Identify potential risks and develop contingency plans to mitigate them. - Monitor event operations to ensure adherence to ethical standards and industry best practices.

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